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Kudos to Mattel and ToysRus!
User Post
8:21 am January 14, 2013
Matt Heinzel
Ishpeming MI
Rookie
posts 5
We bought our son the Cars 2 World Grand Prix launcher for Christmas. Well one of the launchers broke after about a week. He was not happy about this so I contacted Mattel, less then a day later they said they were sending me a $20 Mattel check in the mail. My wife wanted it replaced so I actually contacted ToysRus the next day and they said they couldn't do an exchange, but refunded me the price of the launcher at no cost.
I was so impressed not only in the service, but speed of the service this closet to Christmas!
Also turns out it was an easy fix. 10 screws removed and one spring snapped back in place. Not sure why I didn't try to fix it first, but now we have $40 to spend on more CARS!
Select Forum
Selling or Trading
Trades Only
Selling Only
NEED!
Trader-Seller Feedback
Bad Traders-Sellers
General
→ Disney Planes & Planes: Fire &a…
→ SDCC 2014
→ D23 Expo 2015
→ SDCC Previous
Found Online
Found on the Store Shelves
Collectors By State, Region or City
Collectible Questions
→ CARS Expanded Universe Questions
CARS 2 Diecast-Toy Questions
CARS 1 Diecast-Toy Questions
Other Comments or Suggestions
Forum Topic or Subcategory to Add
Behold My Collection!
Customs
Errors
Pinewood Derby
New/Recently Updated Topics
Kmart Day #4 24 pack June 12 2010
Selling Cars
2017 Easter Cars
Need Greebles Clown Car – Have, see…
ROWDY REVVIN' BUSCH
New Cars Needed? Contact me
Looking for specific cars and plane…
Looking for the following Cars and …
Haulers and Singles Discontinued at…
Found on Store Shelves– Wal-Mart
Holley Shiftwell in wrong box
Blisters des CARS 2017
"Dirt Track McQueen" in a "Lightnin…
Mac Icar
Dirt Track McQueen packaged in a se…
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