Mattel Disney Pixar CARS 2 Diecast: Kmart CARS Event Pre-Sale Canceled?
Some? Many? All?
People have reported that many/all $79.80 orders were canceled. I have not been able to access my order so I don’t know if mine was deleted or it’s some other error.
So, click below and then click on CUSTOMER SERVICE.
No one seems to have gotten any emails regarding cancellations?
Let me know. There was a disclaimer that your pre-order price was locked in? I can’t find that anymore.
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11 June 2012
16 Comments
i just got my 79.80 case shipping conformation
Here’s the latest e-mail I received from Kmart… I edited out my name and my order numbers… I was ordering for myself and others who would not be able to attend the event as they live out of the country.
*********************
Dear C——–,
Thank you for choosing Kmart.com.
We are contacting you regarding your recent orders 3—-8 and 3—-89. Unfortunately, there was a pricing error on the CARS 2 Kmart Collector Event 24 Pack that you placed presell orders for. Due to this error, order 3—-89 has been cancelled. Order 3—-8 will be partially cancelled. As you are a valuable Kmart.com customer we are able to ship 1 of the CARS 2 Kmart Collector Event 24 Pack at the pricing error price of $79.80.
We apologize for any inconvenience this may cause you. At this time the items are currently showing available to replace the orders at the correct sell price of $95.76. We would be happy to assist you with replacement of your orders.
Again, we apologize for the poor experience you have received. Our intent is to provide top notch customer service to every customer. We hope you will give us another chance to deliver a better experience.
If you should have any additional questions or concerns regarding this email response, please feel free to contact me at the email or phone number listed below. We would be happy to assist you with your concerns.
Thank you,
Holli J
Sr. Kmart Customer Care
obu@customerservice.sears.com
1-515-440-5042
**********************************
I think I’m going to contact the State of Indiana Attorney General’s office… It may not do any good, but I’ll feel better… I filed 2 complaints about robot calls on my cell phone… and since then I’ve gotten no phone calls from Rachel wanting to save me money on my credit card.
This is yet another example of a retailer out of touch with customers and not having a clue.
Wow, so lame of them not to honor the sale price:(
agreed.
I used to try to stick up for them in the past; but this is just pathetic.
Shows as Processing here.
I did receive an email from Kmart today thanking me for my purchase and showing me similar items that others have purchased within the same category. It would be really bad form if they were trying to upsell me and then canceled my initial order.
I got the same email. Did you use a credit card? I did, only because in the past I heard Kmart liked to cancel PayPal orders. So I’m curious, were the orders being canceled paid for initially with PayPal?
I used a credit card.
Mine says “processing” as well. Let’s hope they honor these just as most store would due for a “posted” price. I DID get an e-mail from K-Mart this afternoon @ 4:41 thanking me for my recent order!!
Met:
You were copied on this as well as BMW:
I am not sure why they would not and will not honor these things.
Sent: Sat 6/09/12 7:59 AM
To: nascarnbroncosfans
Yes, if it was completed successfully (ie you completed the order and entered payment info) it will go through.
From: Nascar an Broncosfans
Sent: Saturday, June 09, 2012 09:54 AM
To: Kmart reps
Subject: RE: LIVE !!! Kmart Day #8 Pre Sale online
So does that mean my order which already went in is good or not?
“processing”
Others have been being canceled because:
Pricing error
ONE PER PERSON
….whatever
Hi All.
Checking in from Michigan.
It is 5:15pm local time, and I am in my shopping history.
My current $79.80 (+ tax) order is showing as “processing”.
I have not received any correspondence (email) from K-Mart since receiving my confirmation email on Saturday at 3:25pm.
Interestingly, looking at my historic orders, the June 2009 order was “cancelled”, so hopefully it isn’t a 3-year curse type of thing.
Hopefully order will be restored to the Force, as I don’t want to have to make an excutive decision at 8:59am on Saturday if I need to buy a second set of cars to cover my bases.
Kind regards to all.
Mine says processing…
I just checked my order. It still says “processing” but I’m sure if they are canceling Sat orders, my will get cancelled too. I’ll post when it gets cancelled 🙁
Ay ay ay Kmart!!!!! 👿
Did they cancel your order?
It is sad that Kmart just cannot seem to get it right… 🙁