Mattel Disney Pixar Diecast CARS: SDCC Rescue Squad Mater – Matty Today LAST CHANCE!
You might be greeted with this page …
It does refresh every 3-seconds until you are in the queue so that’s nice – you don’t have to click REFRESH every few minutes and hope you get in – so it will do that for you. You will see the order page in a few minutes. This page might return during your order process – JUST WAIT until it puts you automatically in the next queue so just wait a few minutes. There should be thousands more SDCC Rescue Squad Mater’s available – at least – for several hours – so don’t panic … at least this year, the servers are set up to put you in the queue automatically instead of having you try and guess when to REFRESH back in. My transaction was done in about 5-minutes so hang on loosely.
I’ll check back in throughout the day but if it sells out, note the time and send us a note – thanks!
BEGINNING TODAY will be your last chance to get SDCC Rescue Squad Mater direct from Mattel.
It is $30 USD.
Your buying limit is 6.
It will go on sale at 9 AM Pacific Daytime Time (US West Coast time).
Yes … if you are international, you may order it … DIRECT FROM MATTEL’S WEBSITE:
Do you ship to my country?
We ship to all countries except those with trade sanctions in place with the United States.
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.
Pursuant to the Digital VAT Directive, European customers will be charged a 15% value-added tax (VAT) on all downloaded digital products and services including software.
So, what time is 9 AM PDT in your country-location?
Note, this is provided by TimeandDate.com and I do not take responsibility for any incorrect info … I have no idea what idea UTC time is … but it is fun to say Zulu time … 🙂 so plan accordingly and I hope it’s accurate where ever you’re at in the world.
The Matty page for SDCC Rescue Squad Mater is here.
(It will say “Coming Soon” until around 9AM PDT).
Other payment questions – also from Mattel’s website …
What payment methods can I use?
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. Our servers encypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
Can I order without a credit card?
We do not accept other forms of payment. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards.However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
Do you accept any form of PayPal payment?
We no longer offer PayPal as a payment option during the checkout process. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards. A typical PayPal payment works more like a check, and a product may sell out before the payment can be processed and verified.However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Is that all? That is all.
BTW, I have never used the Paypal plug-in doohicky so if you have, leave a comment.
Good luck!
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2 August 2009
270 Comments
Anyone still AMAZED that these are still hanging around on the Matty site??
2009 SDCC Red Randsberg Mater and Dalmations Buy List
Would all of the people that were on our list please reply back and let me know that you DID in fact get yours so we can delete emails and personal info.???
Subject and In email content: 2009 SDCC Red Randsberg Mater and Dalmations set RECIEVED
We know that there are a 3 that we are waiting for corrected autographs and the others please let me know just if you recieved them.
Thanks
nascarnbroncosfans@msn.com
Just got my rescue squad mater. Damn this box looks so SWEET! Thanks Matty wish you sell more cars on your site.
Woohoo got my shipping info and im receiving it today. They are being shipped from Ontario California about an hour away from me. Thanks Matty.
I got shipping info on this EARLY this morning . . . I also checked the site and they are STILL availible . . . I am amazed!!
SDCC Mater sets
$40 shipped on eBay. item #330347964057
not much turnaround on these…keeping most resellers away….
should be slightly better return value during Christmastime, if you can afford to sit on them for that long…
Has anyone else compared the SDCC Mater to Cruisin McQueen?
The paint looks identical, color and finish.
Just ordered another one to give to my nephew (along with a Buzz for me). Still not sold out. I think the price point is high enough that it is probably keeping some folks out (but I don’t think it is overpriced for what you are getting).
FYI – The Buzz Lightyear on Matty does not have ‘ANDY’ written on the foot. Only the SDCC ones had that.
1/2 Wrong…… Both stores are “RANDOM” with andy on the foot
I was also under the impression that the Matty (and SDCC?) one is special because he comes in the spaceship packaging. Nevertheless, I’m looking forward to getting the little guy.
Both come in spaceship packaging. These 2 came RIGHT FROM SDCC counter.
5 photos starts here and go to the right
http://www.flickr.com/photos/31059714@N06/3790406913/in/photostream/
Tricia and Myself went to SDCC and bought some, I had one of 12 that had Andy on the foot, I think tricia either had one or none with andy on the foot out of 10 or 12 she bought.
It’s 12:30CST, and they’re still not sold out. That’s either a great thing, or an awful thing. Having a hard time deciding which…
(MET: It’s not a horrible thing … most of the items on matty have not sold out … it’s not a big thing).
Hey everyone, lets give a nice THANK YOU to jedijson here.
A FOSTER DAD… not everyone can do that.
Nice blog page too Took some kids to the ball game….just click on his name in GREEN.
Cool deal, the real deal.
Thanks for making some kid(s) happy.
HI 5 bud
Very cool! I checked out your Complete profile. I would have bet money no one else had that “Walter” book…..
I decided to get 1. Now I wonder when they will ship them out. Does anyone know where matty stuff ships from?
I received my shipment confirmation… early this morning (2am est)
Shipment shipped UPS, scheduled to arrive in NJ on 8/10
Shipped from Ontario, CA
5:33 am mountain time still not sold out, Pretty suprised actually.
i just ordered 1. its now 10.30am bst. so not sold out yet
I picked up a set this evening. Looks like they are still available as of 1:30 am PDT. Not looking like anything resembling a sell-out. This is fine by me. Maybe it will teach the hoarders not to hoard (can’t return these very easily) and let Mattel know they can still turn a nice profit as long as they have a sufficient supply of something in demand.
Well, so much for the 6 per household rule. I just ordered another 12 sets at midnight EST and received confirmation emails for both. Will post if anything changes.
That’s crazy, I’m very surprised they didn’t sell out by now.
Hope this doesn’t freak out the Mattel suits. Nobody needs
panicing executives.
Yea, you’d hate to see corporate Mattel make a terrible decision like move the most gifted, talented, and passionate lead designer from the Cars line to WWE ……
I think in your post you described WHY they did it, meaning on their end it is a terrific decision! I think by 2011, “he’ll be bach”
Why so many more after all you purchased from SDCC? You got Trades lined up for these…a few GAskits, maybe a Sidewall Shine or two?? Always a scheme going on over there in NY, forgetaboutit!!!
PirateDad could you please e-mail me. Thanks.
BTW, in regards to your last statement MET – I use the Paypal plugin all the time. I love it because it will generate a random CC # when you use it. So you don’t have to have your credit card in front of you to order. And you don’t have to waste your time typing in your name, credit card #, etc etc. It works really slick and I LOVE it! I think you can also save your CC#s into it to use those if you want. But if you just want it out of your Paypal account balance.. it can generate a one time use # for that checkout. Hope that made sense….
Wow – I completely forgot about it this morning – been busy all day and just ordered 1 at 11:30pm tonite. No refreshing, no issues at all – and within 1 minute of completing the order, I received my confirmation. This one I will save – Aiden has already dug into the box that arrived last week :o)
Was still able to get one at 10:30 central and only took about 2 minutes. Also got my signed one today in the mail!!!
Did some checking on older posts to see what the production was last year versus this year. Not 10,000 made last year but 7000.
From Met’s post and my compilation last year:
Lightning Storm McQueen
Production: 7,000
($22)
Current selling price $40 to $50
Includes MattyCollector shipping costs. Pricing has stabilized but undoubtly will eventually rise a little more as the selling supply diminishes and new collectors come on board.
So the production went up 1000 to 8000 for this year versus last. And of course price was double, from 15 to 30 dollars.
May explain why they are not selling out.
(MET: I don’t think production numbers are vastly different but at twice the price, it’s harder to hoard … at $15, you can buy 10 for $150 … this year, $150 will only buy you 4 …).
Sorry but thats not the information here:
http://2aday.wordpress.com/2008/06/18/mattel-disney-pixar-cars-lightning-storm-mcqueen-final-pics-stand/#comments
“”””Here is the final production release Lightning Storm McQueen – available at San Diego’s Comic Con exclusively.
Production will number 5,000 – $20 each at the show. Oops, still $15 – sorry for the brain glitch, was busy trying to backup the site and write a new post. So, still $15 – my error. Sorry.””””””
I have been told it was 5k at sdcc and 5k on matty
http://www.takefiveaday.com/2008/10/06/mattel-pixar-diecast-cars-the-limited-and-exclusives-cars-price-list/
More recent.
$150 / $30 = 4 ???
(MET: Well, my math … as the blog says, “Do not submerge under water, your mileage may vary and numbers may not add up to 100 due to rounding … but no trans fat.” 😆 ).
It’s that darn “new math” that the kids are using these days!
Yeah, it’s called METh.
Don’t feel so bad…I had to calculate it like 3 times before figuring out the $30 part. But I’m on vacation so I’ll only worry once I get back to work.
In Met’s defense, when u add in shipping, if u only have $150, you can only buy 4.
Maybe it was that 10,000 were made and 7,000 were sold at SDCC and mattycollector.
Weren’t there 2 factory runs of 4,000+? Then add in the protoypes that were for sale, extras for employees, etc,
As of 8:00 pm central time, I was still able to place an order. Hopefully everyone that could get one was able to get what they needed.
Shame I had to cut it that close by being at work all day, but hey, how else would I pay for this???
Glad you were able to get yours too! 🙂
What if they forgot to program in the “total quantity available”?
Oops.
Daniel, do your sources tell you anything about the OverMegaSized Maters Tall Tales that are popping up in the US….
Been meaning to ask them about this and the Final Lap series. I’ll let you know.
Also want to add got RSMater today from Nascar/Jake. Awesome!!!!!
Kevin and Jake are a great team, they shipped it fast and packed it well, arrived in perfect shape. Thanks guys for all your hard work!!!!
It was totally worth it to me to pay a few extra dollars more to insure I got one, and having it signed is very special. My son thought it was so cooooll!!!!
And the combined effort to donate to Cars Cares for the autograph was a great collaboration. What a wonderful idea. Y’all rock!
Actually, Lyndsee did most of the packaging, so she gets the kudos for that. Kevin sorted then like a zillion times and I double checked every box, printed labels, and sealed them up.
8 pm here…still knot sold out…surprised to tell the truth… glad everyone got what they needed….
Maybe we won;t need Kevin and Jake to move heaven and earth next year, since this one went much smoother….maybe!
The quality is great… and I feel the set is worth the $30.00 price… However, for most people in today’s economy it’s harder to come up with $30.00 than it was to come up with $15.00. We’re also 6 weeks removed from the 2nd Kmart Collector Event, and some of us haven’t recovered from going over budget during that!
You all have to remember that there is 3 cars in the 2009 set and only 1 in 2008 but nicer case to display in 2008 SDCC. Just a thought for the price increase.
GREAT avatar Moe!!!!
order mine and just let everyone know the new playsets are out at tru in manchester nh
I was jsut there on Sunday morning…didn’t see them…
I was on at 9:00 and got the two I wanted. Had to wait a few minutes for the refreshing but otherwise it went through….
Surprised that there are still some available….
I ordered one earlier today and another one just now and had no problems with either transaction. I was surprised that it wasn’t sold out yet. I wonder why?
Nobody’s buying !!!
Well somebody is, some here bought a dozen or more.
Well compared to last years LSLM, it is twice as much cash….people reselling them will have to work a little harder to make the same profit. And this years economic problems have left people who do have extra cash a little more reluctant. Im thinking its really only the true collectors buying, and maybe not in as big quantity.
I think that is a fair and accurate estimation of what is going on. But there are also 2000 less this year, right? Either way, I am just glad no one was buying as much so that I could get mine!!
I also think cac1959 is completely right in that some of us haven’t recovered from our over indulgence in KMart Day 2!! LOL 🙂
actually there are more this year than last. I checked the posts Met made. There were 7000 last year and 8000 this year. So more avail. Also 5000 were avail last year at SDCC and 2000 on Matty.
Wonder how many they actually sold at SDCC this year?
Any chance that they are OVER SELLING these?? It just seems odd to me that WORLDWIDE they did not sell out of 4000 of these . . . not trying to be a drag, but . . . has this thought crossed anyone else’s mind?
(MET: I’m sure 3 seconds after it sells out, someone will log in and say – SOLD OUT? Double your money – sell it in Japan 🙂 ).
I actually wondered the same thing. I looked to see if anything else was selling out, but I didn’t really know what else on the site went on sale today. Who knows! I guess we will find out in a couple of weeks 🙂
So far, only He-Ro has sold out from the 2009 Matty Comic Con offerings.
http://www.mattycollector.com/store/matty/en_US/DisplayShopperDefinedBundlePage/OfferID.1901733509
Yeah, and that’s because matty is really limiting their production on the MOTU figures, trying to base production numbers on the actual number of people who are collecting them. So they are much harder to collect. You’ll notice they are now offering a MOTU “figure of the month club.” I think it’s the only way you’ll be assured you will get the upcing figures.
I think we are just one of the few sites promoting it thats why– i truely think most people don’t even know they are out there yet— all my budies were surprised that it was released today
I was suprised to get on just now and see it’s still available, i just ordered one for my son and it went through just fine, i think it took a whopping 2 min total 🙂 hooray, i didnt think i would be able to get one!
Wow! How exciting that everyone is able to get some!! And for the most part, get them painlessly! Now its a race to see who gets theirs first in the mail….. hehehehhehehe!
Senoritas first!
What a gentleman! I can only hope 🙂
I finished mine (international) at 11:57 ET. “Add to Cart” button suddenly appeared and I clicked. My address and other details are recorded earlier, so just in 20 seconds, I confirm the order.
Fire Mater! Come to me !
I don’t know if I should be surprised in a good way or a bad way . . . I am kind of shocked that they are still showing availible . . . now 5 hours later!
Yeahh, they want us to click more and more !!!
Just relax.
Thanks Kevin and Jake, RS Mater arrived today and looks HOT! Thanks for all of your hard work and putting up with my paranoia.
Also it is almost 1:30 Pacific and it looks like they are still available on Matty. I haven’t ordered any because I got mine today!
Support your local fire dept. I ordered a couple extra, and plan on giving them to the volunteer fire dept near me. My uncle and cousins were all Captains on the San Diego Fire Dept, before retiring. And they are super people, firefighters save lives.
So just a suggestion to those who have or are getting extras, their kids will love them.
I second that motion.
That is a wonderful idea!!
You know we do have at least one Tfader who is an active firefighter. Fred R. aka Bombero1956 from MA. I currently have a trade pending with him. Hey Fred, if it sells out and you have not been able to get a Rescue Squad Mater set because you are busy doing your # 1 priority of saving lives, let me know. I should have a couple soon 😉 . Take care!!!
I can verify that he has one coming from NASCAR and friends!!
I got the confirmation from Matty that my second order went through. It is confirmed. So much for the limit. You can place multiple orders of 6 at different times using the same account, credit card, and address.
doesn’t mean they won’t cancel it later…. but hopefully it goes through…
true, but i like to stay on the positive side.
Well . . . 3 hours and still live!!
I actually had a need for 24 of them for Christmas gifts for kids– so far I have had 3 orders of 6 go thru– as they have said in previous posts– we will wait and see…… would make a lot of kids happy though
Matty actually aint so bad any more — at least for 1 day
Long Live Target!
Woohoo i got mine and my nephews. Got my confirmation number. Way easier than the damn Kmart presale still havent gotten my refund from them.
Did you send back to Kmart with a return service provided by UPS???
When I did not get a credit after 2 weeks of the case being picked up I contacted Kmart Cust Service…
They needed the UPS return shipping label information and I had my credit in like 5 days after that… nice and easy once I got the emails sent in…
The kmart box did not have a return slip so i called them 3 times already assuring me they are going to send me an email with a ups call tag and or send it with our ups driver but its been almost 2 months. My credit card services is handling a claim now so god knows when this is going to be finalized.
Wow… I emailed all my information to them and they issued a call tag right away… within 2 days UPS was there with the return label… There was no return label in my case either, just a packing slip[ with return instructions…
Going through the credit card company…
That sucks.
Got on at about 2 till, kept refreshing till about a min after did all the stuff got an order confermation. whole process about 5 min.
GREAT JOB MATTY!!!!!
I have finally received my order confirmation via email. It took close to an hour and a half. Quite a lot. I ordered the limit of 6. Now that I have my confirmation, I have decided to experiment a bit. I have just placed an additional order for 6 more using my same Matty account with the same credit card and the same address. The site did let me complete everything without any problem. I already have the: “Thank you for your purchase. Your order is currently being processed. You will receive an email shortly confirming your purchase and including delivery information.” Now I just have to wait and see if I get the confirmation or cancellation via email. I’ll keep you all posted with the results of this little experiment. I have quite a bit of local interest in these so I don’t mind if they both go through.
what are you going to do with 12 of these? Just curious do people really think these are going to be worth billions or are people just hoarding? I’m not being mean I just want to know. LOL
he doesnt want them just for him 😀 lol
yeah like i said, i have ALOT of local interest in these. kevin and jake hooked me up with a case of 8 directly from SDCC. i kept 1, 3 for 3 local collector friends, and 4 for a local comic shop that I support and want to help keep in business through these hard times. these items are a hot commodity for them. they want more to sell locally. another local friend has many collector friends in Mexico as well that desperately want some of these as well. like i did with my kmart cases, i want to help them get some of these as well. if both orders go through, only some people are going to be very happy. alot are going to still miss out as i am only limiting myself to help out with possibly these 12 only. support your local comic shop, support your local economy any little way you can. anything helps. NONE of these folks do ebay with these. it all stays locally.
how come the comic shop couldn’t order these themselves?
Home address, business address, and can add 6 more per employee.
Seems like a good setup for them already.
I am sure they can, don’t know if they did. The local shop is owned and operated by 4 people only, 2 retired firefighters, and 2 adult sons of one of them. They each take turns in running the shop for certain hours. It is a small shop and they all have families and other obligations like many of us do and have, reasons why most of us were “late” in ordering but thankfully got through. They may not have the time that I have I guess. They just let me take care of alot of stuff for them. I never really ask too many questions, just happy to oblige. So long as I get my money back, I have no issue in helping them. Since 2 of them are retired firefighters, they take a personal interest in this particular item for obvious reasons. They want to also hook up their local firefighter friends with them.
While writing this response, I got the confirmation from Matty that my second order went through. It is confirmed. So much for the limit. You can place multiple orders.
Rumbler, saw your post after I made mine about firefighters.
I think if more fire fighters knew about these that they would be out of stock by now!
But plan on giving some away to the local firemen at the station.
That is a great thing that you are doing Barbara. I commend you for it and hence why I “second” you on your call. We all do what we can in our own little way. There are not many mom and pop type comic shops and we need to support them. My local one in particular also happens to be run by retired firefighters, an added extra incentive for me to help them. Jake and Kevin did me the huge favor of obtaining for me quite a bit of SDCC stuff for them. Can’t wait till they arrive and I am able to present them to them. Donating time and effort is a great thing to do as well when one is not financially stable enough to help in other ways.
I had an order placed and when I got to payment it gave me an error code. So, I did another order and I just got 2 confirmation emails. So yours will probably go through too.
yeah but how many did you order? remember, the limit is 6, so you can assume that you can actually order 6 times only 1 item and it can go through 6 times. that is why i ordered the max of 6 first initially. in theory the system should not let me order anymore, but it is. if i get a confirmation email instead of cancelation, then the system did not do it’s supposed job. unless they are doing like kmart, where there is a limit, but you can actually place multiple orders and they still will go through.
It might fall through when processed. KMART kicked out orders that SEEMED like DOUBLE charges . . . maybe the Matty system will do the same . . . who knows . . . it looks to me like they are STILL availible . . . I think everyone will get what they need!
I am really happy that our overseas folks are getting in on this!!
KMART did not cancel a single one of my orders, but I did hear about such cancelations. I waited over an hour and a half till my initial ordered was processed before placing a second one on Matty. So no duplicate error charge should be assumed, but we will see. I’ll keep you all posted until I get that email. There is a lot of product still available so yeah, I am sure everyone is getting theirs, including overseas folks. That is great to hear.
I ordered 4 a total of 8 with the 2nd order I didn’t want. I called and got one cancelled.
I got the confirmation from Matty that my second order went through. It is confirmed. So much for the limit. You can place multiple orders.
Ordered one set right at noon, but I regret not ordering a second set. But as I won’t be willing to pay another $8 for shipping, I’ll go without.
call them and they may be nice enought to add one. Never hurts to ask. Jeanne had an issue with her order, it took two call, but they fixed it!!
The limit of 6 I am sure is helping a lot of consumers that are “late” in ordering.
Just ordered 2 SDCC RSMs at 10:15 PDT (an hour late), one for grandson and one for me! Couldn’t order any sooner due to the pressures of commerce, a 9AM meeting. But everything went quickly, no red screens or anything. Took longer to figure out how to order 2 than it did to complete order. Sometimes there are advantages to being late 🙂
well I bit on 3 Maters and 2 Green Lanterns.
Hopefully they package better than Hasbro.
I bet your teeth hurt! LOL
Just logged in again, 12:14 CDT, still available.
My account page says order in process.
So I don’t think they are sold out yet.
From 4 computers in two cities we got the four we needed. Just have to watch for them now.
how many of these are made (RSM)? anyone know?
my guess is 10,000. supposedly they were going to have 5,000 available at SDCC and 5,000 available at Matty.
8000
hey kev, you got a link source for that number? i have been asked that guestion time and time again locally as well. don’t know how to confirm.
Was directly from Martin Arriola
4000 at sdcc and remainder from sdcc and 4000 on matty
Kevin, do you remember how many LSM were made from 08 SDCC?
10,000
5000 / 5000
i am so annoyed .. this stinking site first wouldnt let me in like everyone else im sure.. and not to mention something was weird and it made me do 3 seperate orders with 8.70 shipping each time?!?! im going to call and see if they will combine since some people it worked to do more than 1 in one order 🙁
Did you see when you add it to your cart, there is a box with a Quantity of 1 in it. You can then change that to a different number and hit the refresh below that (the two arrows in a circle). Then it updates your total. See if that works? You could try to reorder 3 and then cancel the other orders. Hope you get the combined shipping!!!
i did put the quantity 3 in each time 🙁 and then i would get to the order page and it would say one.. i was afraid of how fast it would go so i just confirmed it .. ugh.. and SOMEHOW lol i ended up with 4 orders haha
Haha, I know the feeling. I was having a heart attack when I realized how late it was for me (30 minutes past GO time!). I pretty much didn’t look closely at anything because I wanted the confirmation before they sold out. You just never know!!
i am so mad right now its not even funny i called and the lady was a jerk she wouldnt help me at all she said they are already processing and im like well its not my fault that it wouldnt let me do it more than 1 per order.. and shes like you could have called.. im like i did and waited 10 minutes.. and ‘what if they would have sold out’ hmm then i would have been screwed either way.. so then i said well cancel the 4th order becuase i didnt order it.. and shes like i cant becuase its in process but you can return w/ out the shipping refund im like what the heck i am so mad right now
Can you still log on in online and cancel the order through your Matty account order history?
What? That is crazy! Are they actually printing out shipping labels right now? I kind of doubt it.. but who knows. Sorry Jeanne! Seems like they should be able to do something for you. Maybe call back and see if you get someone else who is more helpful 🙂
aarons calling LOL because when i get that mad lol i cant talk lol and then i sound stupid
try and go in through you order history and CANCEL those orders. See Nascars post alittle further up. Once it Cancels, reorder . . . or call back and get a DUDE you can SWEET TALK instead of a mean CHICK!! 🙂
SO aaron called back and got a GUY and the guy told him all that lady had to do was call the processing place .. 2 minutes later the guy comes on the phone has the 4th order cancelled and shipping charges combined.. I’m female but it seems to me that the men always get things done in customer service more than the women.. .at least its fixed.. im done with my rant and i have my beautiful martin autographed set that i just got today!!!! to make my day happier LOL
Ordered my 2 as soon as they went on sale. Not many problems…only the “please wait” window. I got an email confirmation at 12:24 pm EST. Very painless.
is Mattel good about shipping things in good shape? I’m thinking about ordering a couple just in case.
Yes, they pack them very well.
I orderred 2 w/o problems. Actually get the same shipping cost ordering 2 as it would be getting 1. ($8.70)
Just received my confirmation email about 20 minutes later
Last Call….. anyone need help getting an order?
nascarnbroncosfans@msn.com
WooooHoooo!!! Ordered mine! Thank goodness it worked. Especially since I forgot about it until 10:36.. Damn Payroll got me distracted. Disaster averted… Thank you for coming through Matty!!
Now if only Matty would do this for MORE cars products!
It would be great to order more cars through Matty! 😀
I know.. after how smooth that went for the majority… You would think they could do it a little more often!!!
I wish Martin was still there to create the mini SOTS… :sobb, sobb:
No problems at all when I purchased mine in the Central time zone at 11:20am.
I think that the red “be patient” screen would be better if it was like a shade of yellow or green.. . you know a more calming color . . . . everyone sees RED and wants to CHARGE MATTY 😈 so they can knock him down!! LOL
hahahaha… They did not completely think that one through 🙂
Can any1 point me in the right direction. is it too late to add a buzz lightyear to the order as i have checked out alread Y!!!!!!!!!!!!
buzz lightyear is there but it will be an additional shipping after you check out
Buzz lightyear
http://www.mattycollector.com/store/matty/en_US/DisplayProductDetailsPage/productID.141871300
I want to cancel my order and order again adding the buzz or i want to add the buzz and reuce the shipping price !
Lower left …. go to order history then order you want to cancel
Yep got mine through at 11:17 central. ‘Had to wait in line’ for an open register.
Had a hang-up with the credit card for some reason. But the debit card worked fine.
Still waiting for the confirmation email. And the email to remind what my password from last year was. I figured it out on my own to get in.
11:32 confirmation is in. Now I go to lunch.
Why such a negative attitude towards Matty site… I think this went quite smoothly… There were no surprises… the Red Screen of Death was described to us in the above post… they call it an interim screen and I applaud the decision to ad this auto refresh page to the process… made it easy…
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Confirmation email already arrived!
Order 2…no confrimation email yet …but have my invoice printed !! and saved LOL
Recieved confirmation email @ 12:30 pm EST so about 20 mins..not bad, my son will be very excited
ANYONE need one or more ask now
nascarnbroncosfans@msn.com
For those who are getting errors, just wait it out. Had the error page for about 5 minutes. Then it opened and I completed my order.
got it… 🙂 it’s kinda nice that it refresh the page for you.
Yeah, I’ve got to say the shipping was VERY reasonable…..$10.55 to ship 3 RSMs. Not bad at all.
any1 having problems:
877-466-2889 or (877) GO MATTY
You know, I just went through like I was going to order everything else that was available from SDCC 2009. Did not finalize the order, but also didn’t run into a single problem. The only one I kept getting the please wait Red Screen of Kill Me Now was the Mater.
Maybe they should learn something from this?
Good news for international collectors: I just ordered two from Germany and both orders went through without any delays or errors! Also, shipping for one item is only 9.95!
Don’t forget those Customs fees when they arrive into your country though! That’s why I only ordered one, customs fees are usually astronomical!
Jon
That was easy!
Got mine. No problems
now I don’t feel so bad, I got a confirmation email. BACK TO WORK!
got through checkout at 11:07 CDT. Lots of glitches, all the way through the ordering process.
I just ordered two and looks like it went thru. Seems like it is getting more traffic than it can handle!
On the plus side, for two shipping was less than $9 so very reasonable
Just got two on the site (will I someday wish I’d bought the six limit? Ahh, collecting Gods, how you toy with me! For now, I will appease you by buying just one for son and one for me).
I did get the “wait please” doohicky page for a bit, but it refreshed to the right page, just like they said, and then I was able to get the order done no problem. Also picked up the JLU Green Lantern 3 pack while I was stopping through. All in all, quite a smooth experience – especially compared to the KMart debacle!
be patient . . . .it is refreshing itself looking for a cash register for you!! LOL
Finally got ’em. No sign of confirmation emails yet.
Reference the above post:
What can I expect during the ordering process?
During periods of heavy traffic, an interim page may appear. This is simply a page that appears while your next page loads. The process helps move all traffic through the site in the smoothest way.After submitting your order, an overlay will appear on the page while the request processes. This overlay may appear for a few minutes, given the high volume of orders being taken simultaneously. Should the page time out, your order still likely went through, and you will receive an order confirmation email within the next hour. If any issues arise, please contact Customer Service at (877) GO-MATTY.
Email confirmation within AN HOUR.
Update… my email confirmation arrived at 12:16…
10 minutes after order was placed.
traffic seems to have subsided a bit..should be easier right now. go go go.
I got from one NASCAR signed by Martin to be my unopened piece.
Just got ordered four more, two for each of my sons, one to open and play with for us and one to sit at work. Also ordered 3 buzz lightyears for each of us.
No problems at all. In fact ordered about 3 mins before at 11.57pm and was all sweet. Very smooth and no problems.
You were able to add it to your cart 5 minutes before the stated time. Mine went through easy-peasy and it was only $10 postage to the UK, pretty good!
Jon
(had to change my name to Jonny2Scarves to make the picture thing work!)
Now it looks like you can get to RSM, but BUZZ is locked up right now! Maybe I should have thrown 1 in my cart when I was ordering the RSMs!
number is 877-GO MATTY
I forced the reload about a million times (it felt like) instead of waiting the 3 seconds. I eventually got there, and had to refresh several times during the order process. But, I eventually got them.
Yeah!
Me too. No confirmation yet though.
Mine went through finally the 2nd time. Got all the way to payment and then I got an error message. So I went through all the steps again and finally got confirmation-better check my email!
Just bought 2 of these on matty collector, was easy as pie 😉
Got my order number for 3 Rescue Squad Maters. Waiting on email now.
Got my email. Whoo Hoo!
“Thank you for your interest but in typical fashion, we simply don’t have the resources here at MattyCollector to do anything right. Your patience while the page refreshes is appreciated…”
HAHA!
“Due to overwhelming response for our SDCC Rescue Squad Mater package, we have sold out. We will however be substituting all orders with an exclusive new set containing 1 brand new mater (painted in Radiator Springs Pink with custom toothpick ladder … non-moveable … actually I wouldn’t touch it for fear of physical harm to both yourself and said pink pant job). Also included are 2, yes 2, two lovely tumbleweed McQueen dalmations also with custom paint jobs (Okay, so we will be dipping them in white-out and blotting some lovely sharpie spots on them. To this end, each one will be unique!)! We unfortunately will also be substituting the Gasoline and Matches Warehouse packaging with a size 10 1/2 Addidas Sandals shoebox, however, it has been dipped in gasoline and will come with exclusive Matty Collector matches with which to recreate the original packaging. Please remove custom toothpick ladder from playset before igniting. Thank you for shopping at Matty Collector.com!”
I got mine…just let the page refresh a bit.
Got in, got 3 RSMs, no problem…..couldn’t decide on a 2nd Buzz, opted not to.
You gotta be patient. Let it refresh and do it’s job. Gotta do it again and again until you finally get this:
Thank you for your purchase. Your order is currently being processed. You will receive an email shortly confirming your purchase and including delivery information.
refresh it on the credit card page? wont it go through twice?
no just click submit ONCE. the page automatically refreshes it only to give you the processing confirmation.
I was gonna say that seemed risky
I CAN”T GET IN!!!!!!!
12:06… order completed…
I was running on 2 computers… have to say I liked the auto refresh that Matty.com was doing… actually I noticed that when I refreshed manually, it took longer for a page to come back up.
I was on 2 computers… my desktop where I manually refreshed the page, my laptop where I let Matty do it’s thing…
The screens came up faster on the laptop and that is where I placed my order…
Patience… the page will load.
Sequence of events:
All morning watching “coming soon” Screen
Then…Red screen of death described above…
Then “Add to Cart” screen refreshed
Then Red Screen of Death
Then selected Cart
Then Red Screen of Death
Then added Address/CC information…
Then Red Screen of Death
Then Completed Purchase
Then Red Screen of Death
Then Confirmation of order and Matty’s Thanks…
Then selected to view invoice…
Then, you guessed it.. Red Screen of Death
Then:
Invoice
Print Print
Order Date: 8/3/2009
Order Number: #########
Billing Address:
Scott Miller
South Plainfield, NJ 07080
US
Shipping Address:
Scott Miller
South Plainfield, NJ 07080
US
Qty Product Name Unit Price Extended Price
2 Disney/Pixar Cars Toon Rescue Squad Mater
* Boxed Shipment
$30.00 $60.00
Sub-Total $60.00
Shipping $8.70
Tax $0.00
Total $68.70
Print Print
Yeah!!!!
I think I just got through, its loading now.
I got 3, just had to wait and hit it when the site thought it had less traffic. Considering how fast the page refreshes the server doesn’t appear to be loaded down. Maybe they are staggering it so people who click submit on the final purchase step always make it through on the first shot….
-Brett
Got my two SDCC Maters. That was pretty painless!
MATTY SUCKS! Thanks for nothing! For those of you lucky enough to get in, congrats! Feels like K-mart day all over again
relax, give it a minute
12:01 and just ordered 2 rescue squads from matty collector…took a while to get on the website but went through and got email confirmation of order so hopefully everything went through and we really get it in the mail soon! good luck to everyone else!
I got to put my order in and then when I signed in down again.
All done, placed my order with no problems
Matty Collectory is having lots of traffic. Error message is below:
Hey Toy Fan,
Glad you’re here at MattyCollector.com, your source for the cool toys you love. Due to an overwhelming response, there’s a slight delay in processing your request.
This page will refresh every 3 seconds. Once the high traffic levels subside, you’ll be returned to the page you were previously viewing. I’m sorry for any inconvenience.
-Matty
i ordered at 8 56 and got my 6– but when i go back i see all it is doing is reloading
typical matty— did we expect more?
Mine went through, I just left the ‘Thank you for your interest…’ page to refresh by itself and it eventually processed. Just be patient.
They should have done this through K-Mart!
LOL. That would have been better.
Yeah site is already down 🙂
Update it is better than last year, but was able to place an order for 3.
Order Date: 8/3/2009
Order Number: XXXXXXXXX
Order Total: $100.55
The charge(s) will appear on your credit card as “DRI*MattyCollector”.
You will be sent an email with your order details at the address provided.
CRASH AND BURN!!!!! Call RESCUE SQUAD MATER!!!!!!!!
Well this is major fail, I’m glad I left work for this
They should stagger the times things go on sale instead of all at once. But then again, I am not the genius in charge over there.
Anyone have their phone number?
Thank you for your interest, is all I am seeing
lame
It keeps refreshing, but nothing.
I don’t know about you guys, but I am getting the:
Hey Toy Fan,
Glad you’re here at MattyCollector.com, your source for the cool toys you love. Due to an overwhelming response, there’s a slight delay in processing your request.
This page will refresh every 3 seconds. Once the high traffic levels subside, you’ll be returned to the page you were previously viewing. I’m sorry for any inconvenience.
-Matty
I got the same thing when I was trying to update my payment information.
Me too and I didn’t see your post! I reposted that message also below.
WHAT THE HECK IS GOING ON?!?!?!? I’m getting “Glad you’re here at MattyCollector.com, your source of rhte cool toys you love. Due to an overwhelming response, there’s a slight delay in processing your request.”
WHAT IN THE WORLD??? It’s not even 11:00 (9:00 their time) YET!
If I don’t get to order two for my sons, I will be TICKED OFF!
It’s 8:55 Matty time, so we’re 5 minutes away…..it’s going to do the same thing that Kmart’s site did……lock up.
Shocking, just shocking, Matty’s site went down already.
And now I was able to submit my order….THEN the overwhelmed error page came up.
All done, only buying one since they kill you on tax and shipping.
I’m just hoping that FPG comes through and ships the 1 SDCC RSM that she was able to get for me. Leaves me 1 short, so I’m hoping to grab another through Matty.
Anyone have Chuki_mamas address?
Sent it to you via email
Does anyone have a link for mattel’s website where you can find these
(MET: It’s in the post).
http://www.mattycollector.com/store/matty/en_US/DisplayProductDetailsPage/productID.141796400
http://www.mattycollector.com/store/matty/en_US/DisplayCategoryProductListPage/categoryID.12524900
Picked up my 2 that GOMATERGO had bought for me through the efforts of Kevin and Jake yesterday… Thank you! They are sweet! The Mater is definitely one of Martin’s best efforts, and they’ve all been fantastic. We’re going to try to pick up a couple more this morning… Good luck, everyone!
youre welcome. a little combined shipping for you 2 huh? good deal
you guys rock!!
Again, here’s the Matty info regarding the use of PayPal:
Do you accept any form of PayPal payment?
We no longer offer PayPal as a payment option during the checkout process. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards. A typical PayPal payment works more like a check, and a product may sell out before the payment can be processed and verified.
However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
Awhile ago I signed up for Paypal’s Debit card. Works off your current paypal balance… simple! no fees, no muss, no fuss… I’ve had a decent balance, I’ve had months of little to no balance…
I never use a credit card online unless I absolutely have to… paypal debit card fits my bill.
Not that this will help with today’s online purchases, but maybe down the line…
Is anyone needing extras of these this morning?
I didnt buy any while in San Diego.
Let me know.
cover my PP fees and shipping costs
nascarnbroncosfans@msn.com
25 minutes to go. Last call, does anyone need help with getting these?
I have 10:38 eastern . . . doesn’t it start at noon eastern . . . . thats 82 minutes??
yea, the 1hr didnt type in
whew . . no I feel better . . I think some people were panicing . . . 🙂
um “now” not “no” . . .
Good Luck Everyone!!!
and THank you chuki_mama that I don;t have to do this today!! You are AWESOME!
You’re welcome! Hope they get to you soon!!! 🙂
please save one for me 🙂 (that is don’t buy them all in the first .008 seconds takefive)
I’m going to blame it on lack of sleep. I’m in the Central time zone and accidentally converted backwards thinking that the maters would be on sale at 7am. Oops. I’m on vacation so I’m hoping I can try it later. Might be on the road though. 🙁
9 am, oh please! How about 6:30 am!
Has anyone heard anything about the new “race o rama” Cars game for wii? You can preorder it right now at TRU.com. Looks cool!
Are the hats metal or plastic?
Plastic
I will be saying a little prayer tonight and possibly offering a sacrifice to the CARS gods……
Definitely get an extra as an opener guys, you’ll want to play with them for sure.
Not only that but they are excellent trading objects for the future…The LSMQ still sell for 3x-4x what they went for on Matty
Speaking of Buzz Lightyear, I dont see him on the Mattycollector.com page anymore
http://www.mattycollector.com/store/matty/en_US/DisplayProductDetailsPage/productID.141871300
there he is
Why does the photo look like a non-ransberg red?
Anyone?
because the crew of mattycollector.com dont care what they are selling. Same as having Lightning storm mcqueen still up there a year later.
I was told: We want people to KNOW what we had….
I replied: who cares what you HAD? should be worrying about what you HAVE and will have.
so where’d the non-red ransburg red come from?
Mater Tales?
Can’t wait till tomorrow. Will only be buying one for myself. This thing will look nice 😀 Can’t wait.
Someone I know tried the paypal plugin last year. Order was slow and eventually did not go through, so better to use CC IMO.
Well the paypal thing didnt work for Kmart Day either, so if we have learned anything, use a credit-debit card.
Here’s Matty’s info on debit cards:
Do you accept any form of PayPal payment?
We no longer offer PayPal as a payment option during the checkout process. Because our products have a history of selling out quickly, we offer only instantaneous payment methods: credit cards and debit cards. A typical PayPal payment works more like a check, and a product may sell out before the payment can be processed and verified.
However, customers who prefer to use PayPal may want to consider using the PayPal Plug-In. According to PayPal’s description, the secure card feature of the PayPal Plug-In creates a “virtual debit card” number that can be used on any site that accepts Mastercard.
This is why we made the rescue mission to SDCC. So most of you wouldnt have to deal with this.
I expect this to fall flat on its face
thats because you are the BEST!!!!!!!
I didn’t have a problem at all last year with my order
well most did
Yeah…My 2 SDCC Rescue Squad pre orders are unbelievable.. the boys asked if the box could be their new night light….. Thanks for the time and effort…totally worth it …. you guys rock
No problem, nice thing too is the batteries are not some strange batteries, pretty easy to replace.
No problem this year either; went right thru the checkout process with no delays
Im going to try to get another one too – there is no way Im opening my signed one!!! So here’s hopin FIOS comes thru for me again!!!!
wha wha what… whats this about a “signed one” …man Im always a day late and a dollar short…
Martin signed a bunch of these for an extra donation that went to cars cares
2am?
Thank god I don’t have uni tomorrow so I’ll be able to sleep in.
Looks like it’s going to be a late night tonight. 😛
LOL i’m thinking about it?!?! LOL since the 1 i got i will never want to open because its signed by a very special person!!
Why am I nervous? I don’t even need one.
whooopppiee!! time for another matty raid!!!