Mattel Disney Pixar CARS 2: The Kmart Ordering Saga
“Danrio” passes along a tale that begs us to shout “WHAT is HAPPEENNING???”
Here’s a “Cars2” adventure and some dirty laundry (and thanks up front for listening; it helps me to vent!).
I’d also like to add that, yes, I took the bait and dared to place an order, but this may help to explain how haphazard treading on KMart.com ground really is !
I’m touching on the touchy subject of ordering from KMart.com, although my experience brought on a level of frustration I have not seen from any other Take5er. And I’m generally a fairly patient person.
The adventure begins:
During the last half of June, Take5 posted a set of 4 Race Car/Crew Chief packages available thru KMart.com.
The Link:
They were Francesco, Jeff, Raoul and Sonia along with their respective crew chiefs and were then on sale for $5.99. I placed the order on June 25 for store pickup at my local store (about 3 minutes away). The store did not have them that morning, which was also the Cars Collectors’ Day. I later received an email from Sears/K-mart advising me that my order had been canceled.
This is where it starts getting interesting:
I called to find out why the order had been cancelled. I was told that NONE of the items were available for store pickup, like the website indicated. Francesco was also not available to ship. All 4 STILL showed on the website as available for both shipping and store pickup. I called regarding the cancellation and the associate I spoke to appeared to be helpful in that could place a new order (for shipping, not store pickup) for the remaining three sets. I did so with the insistence that I still get the sale price and free shipping. She said she could accomodate me on that, but that the shipping charge would have to be be charged at the time of shipment and later refunded. Okay (sort of) so far.
It gets better:
It’s now July 13, almost 3 weeks later. I called to check the status of my order. It has been cancelled BY THE STORE! And the associate I was speaking to couldn’t tell me WHICH store! I’m confused; the order was to be shipped ! And I was never notified of the cancellation. She gave me a customer service number to call and the person who answered asked me if the call involved an order to ship OR a store pickup (you have to talk to different people if it’s one or the other). I told her it involved BOTH, so she set up a 3-way call. I asked how a store got involved and it was explained to me that the items did not show in their warehouse inventory so the computer automatically changed the order to store pickup and scanned inventories in local KMart stores. When the store (or stores) came up with nothing, the order was cancelled.
I was offered the opportunity to purchase a “similar” item in place of what I had ordered (I’ve heard that that is another sometimes “automatic” feature of ordering on KMart.com.). I explained to that same customer service person that I wanted the items I ordered at the prices which were offered at the time I ordered them.She said they dont offer rainchecks, but, but she would email the my store to see if they could make any accomodation.
More on this as news develops, but I’m not holding my breath.
Check this link, and you’ll find that as of today (July 13) all 4 still show as available for shipping, although not at the sale prices. They have NOT been updated since the 25th other than to drop the store pickup option.
I’d be interested in knowing if any other Take5er has had any success obtaining these sets. I’m also interested in any comments or words of wisdom you might have to offer. Thanks again for listening. I hope you found my adventure to be a little entertaining or intriguing.
Dan
AKA danrio
Chime in if you placed an order and what actually happened.
Thanks for the detailed blow by blow … Danrio.
| « Disney Pixar CARS 2: Mattel’s Stunt Ramp Getaway Track Set | Mattel Disney Pixar CARS: Kmart – Small & Cute Trumps Grumpy Adults » |
15 July 2011
61 Comments
I am kinda glad that I don’t order from Kmart online and since I live in canada my nearest Kmart is across the boarder.
I sent Kmart below thru their online feedback:
I bought a dolly that was on-sale online to be picked-up at Ventura Kmart. I received an e-mail notification that my item was ready for pickup. At pickup, they told me that my ordered has been cancelled by Gilbert and the only reason is the item is no longer available. What an inconvenience!
I called the Kmart e-commerce office and they said that that happen all the time when items become unavailable.
Nothing makes sense with their explanation so I wrote my Attorney General. This is the second time I have had this experience with Sears and Kmart.
To Attorney General:
Kmart and Sears online store advertise and sell products they don’t have or cannot deliver.
I bought from them online to be picked up at their store and when I got to the store to pick-up after receiving an email confirmation that my item is ready for pick-up, the sales person told me that my order has been cancelled because the items is no longer available. They cannot explain why it was available and then not available anymore. My trip was a waste of time. In the meantime, they’re making money off the amount they charged me 7 days ago and I’m still waiting for the refund to show on my credit card account.
If they do this to many online shoppers, that’s a lot of cash that Kmart and Sears get to keep for many days (from the time they charge customers for items Kmart is not sure they have to the time they issue the refund). Kmart/Sears is a big brand and they’re possibly scamming the public for millions of dollars.
You will easily find many of these complaint online.Here’s one such website:
http://www.takefiveaday.com/2011/07/15/mattel-disney-pixar-cars-2-the-kmart-ordering-saga/
Please investigate Kmart and Sears. Thank you.
I have had several bad experiences with Sears.com & Kmart.com. I finally got fed up and sent a registered letter to:
(Bruce B. Johnson was the CEO at the time now its)
Lou D’Ambrosio CEO
3333 Beverly Rd.
Hoffman Estates, IL
60179
Phone: 847-286-2500
Fax: 847-286-8351
After some back & forth, my problem was resolved. They assured me they would look into their computer problems and have them resolved soon. Obviously they haven’t fixed them since my complaint was well over a year ago.
My advice…if you want someone to respond, go straight to the head of the company. Trying to get the phone people to help will only cause you more aggravation than it’s worth.
I too fell prey to purchasing 16 items from K-Mart on line on june 26th..of which I received 4. The other 12 cancelled by K-Mart.(75% cancellation rate GREAT K-Mart).
The worst part is that they charged my credit card for both items shipped AND the items they (K-Mart) cancelled.
I have contacted quite a few persons at K-Mart requesting a credit note be applied to my card since they cancelled the order…nothing yet!
K-Mart requested a copy of my bank account showing the charge…I had to tell all of them that I payed thru a credit card and that they should have a record…but DUH!…I can’t beleive their computerized systrems does not track these!!!
They adverise these items…do not have them but charge you then they cancel…AND you need to fight with them to get your money back.
They said reason for cancellation is that they did not have the items in their warehouse but items show available in stores…when they get the order filled out items are no longer available in their stores and they cancel.
Getting back to my credit card charge…then I had to fax them my statement…they already had a copy attached to their e-mail….DUH! can’t you open it?..I suppose they do not have access to computer program to open a .pdf file.
Ah! yes they told me that they had a 24-48 hour reimbursement for these cancelled orders paid thru credit cards…well from June 26 thru July 20th sounds more like a 24-48 DAYS.
As for the items received I verified with my local store and they said I could return them there….They will get them back tomorrow.
Order was comprised of the Exclusive 2 pack crew chiefs, Launchers for McQueen, Nigel, Max, Shu,Lewis etc and other Cars 2 items.
I need to know if someone can direct me as to where I could find help to put pressure on K-Mart for them to reimburse me?
WHILE in a “VENTING MOOD”…
Same situation happened with Target and their Exclusives namely the 4 packs with the Mini and Carla Veloso’s fan…placed the order…got confirmed..got e-mail saying order delivery postponed one month (to which I agreed)…THEN…got e-mail saying order cancelled.
Here is where it “PO”ed me…Saw these same sets on sale a short time after.
WHY do they not look into the orders that they had to cancel because of overselling and offer those customers to buy them?
GUESS I AM DONE WITH 1:55 scale…Hellow Disney…Fast, efficient delivery. Great product and makes a distinctive seperation in scale from Cars 1 to Cars 2.Plus you buy for 75$ and get what you want shipped FREE.
I can ill afford to pay thru e-pay to get these Cars 2 1:55 so I made a conscious decision to go a larger size(1:43 or 1:48…no matter)
Thanks for allowing me to Vent.
I do LOVE this site as it is my main source of information for which T5ers are glad share their knowledge.
KEEP UP THE GOOD WORK!:)
Sincerely,
Rino
I wonder how many states’ Attorneys General have been contacted about Kmart’s online practices?
Weird thing is that everybody who was complaining is now ordering the John Lassetire Blu-ray combo pack!!Probably Amazon works better than K-Mart,but they got some insane prices.
Hope for everyone who orders that they get their stuff.
No K-Mart in Europe so once again I will have to order this via internet probably costing me A lot more.
After all the U.S. is still the greatest country for toys,no doubt!!
(MET: Amazon fulfillment is pretty much 100% plus generally with free shipping, it’s not as painful … comparing Amazon fufillment to KM is pretty much like Amazon the river to a creek. 🙂 ).
Thanks MET.
I just checked Amazon UK for Europe since there is none in Belgium,but could not find this set only single Blu-rays pre-orders for Cars 2.
Probably only available in the U.S.
If you want one Indy, there is a few of us people that will order for our overseas buddies
nascarnbroncosfansATmsn.com
I have said this before and once again.
Kmart and other retailers DO NOT use the indiviual UPC’s as they should.
They claim they do not have the resources to encode every single item from assortments.
Assortments are sent from factories.
Retailers should insist that they have dedicated boxes for each item
Once again, … Change is Good
As I also have said, getting back to basics and have someone pull these out and take photos and put them on the web, instead of a software and assumptions will save tons of dollars on returned items.
Buy the way, all 4 exclusive 2-packs are OUT OF STOCK.
Check it out:
http://www.kmart.com/shc/s/p_10151_10104_004W002704889011P?vName=Toys%20&%20Games=&cName=ActionFigures&Accessories=&sName=By%20Character&ci_src=64119933&ci_sku=004W002704889011P&aff=Y&sid=KAx20061023x272xTier3
http://www.kmart.com/shc/s/p_10151_10104_004W002704889013P?vName=Toys%20&%20Games=&cName=ActionFigures&Accessories=&sName=By%20Character&ci_src=64119933&ci_sku=004W002704889013P&aff=Y&sid=KAx20061023x272xTier3
So where are we going to get them from if they never appeared in the stores?
Anyone have any idea?!
(MET: Out of stock is actually better – maybe they will fix their inventory control – they should be hitting the stores ‘soon.’).
I purchased all 4 crew chief packs. First off they cancelled the order and I had to call customer service. The guy was no help at all, and I ended up placing the order again online. Finally when I get the shippment, they had sent me 4 different 2-packs. They hadn’t even checked the UPC code! They came from a store in Flordia, probably the clerk did not care and just picked up 4 2-packs and put them in the box.
I called customer service again and the person told me to return them to the store, or send them back for a refund and to re-order them. No Way! Why would I try again and have to be disappointed in the end. Never again from Kmart.
Carla,
The same thing happened to me twice. The first time I just reordered them the second time I was told that they did not have them in the warehouse. I was so mad that I did not re order.I keep checking the stores and no luck.
Good Luck!!!
In response to this comment, I would understand if you had compared MattyCollector.com to the Redline Club, but Kmart???? Kmart.com is no different than a bad eBay Seller — each has absolutely nothing to do with Mattel.
I have to correct you John. Kmart is much worse than a bad EBay seller because had an EBay seller been this bad they would have been banned from selling on EBay long ago.
Could you just imagine Kmart’s eBay Feedback score?
I tried to leave negative feedback on Kmart’s website but then they wanted me to create an account. Too much time involved just to tell someone they stink.
Someone did leave a one-star review on one of the Chief 2-packs.
I have a Kmart rewards card and they send me emails all the time but for some reason I had to create another account to review their products. I wanted to write a review for Lights and Sounds Spy Finn and say that he looked an awful lot like Lightning McQueen when I went to the store one town over from where I work, (in the opposite direction from where I live)where they have the Ship to Store option. At least I didn’t waste that much money on shipping cost; just time and fuel.
I ordered a Miguel pit stop launcher when they first appeared as available on the KM site and selected store pickup (also showed available for in-store pickup and in stock). Got my confirmation email that it was ready for pickup, got my order and in the bag was a Lightning McQueen pit stop launcher. Have since found the launcher at Toys R Us but they still don’t have them at the KMart that STILL shows them as in stock and available for in-store pickup….
ok i am going to give some imput on this whole situation. as you all know target ,walmart,kmart etc. they all lump all singles together as well as 2 packs and whatnot. one can not expect any of those stores to pick through boxes for particular cars to ship especially when we all know that cases only contain certain ammounts of the hard to find cars of course. now if they sold 100 lets say oliver haulers how could they possibly do that being they would have to open so many cases to do this and be left with 50 open cases sitting with missing pieces in there warehouse.i would never order online expecting a certain car or whatnot because it is just not possible and in closing i blame the retailers for listed assortments on there sites. that is where the problem lies just dont offer them online because it is impossible to do.
Redline Club is Internal and controlled by Mattel to service Mattel customers and events. Mattel and Kmart have a relationship to deliver custom (colors and otherwise) cars to customer. Mattel to Kmart/Sears.
Thus the difference.
There are people at Mattel that are involved in “Vendor” Relationships but when it comes to internal company logictics Mattel will not become involved. Depending on the way a Kmart store is run they either have NO cars out (but 400+ on hand) or they are sold out.
It also appears that Kmart is moving to a Single SKU / Inventory system and bundling the same type of item into one general sku with a WIDE range of UPC codes assigned to it.
I hope that makes some sense (I have a retail/application/marketing background) if you need any further questions answered.
Had a similar K-Mart experience as Danrio. I order the K-Mart exclusive 2-Packs prior to Day 6 after read they were available in a Take5 story. Also got an email that my order needed attention. I called the number given me in the email and was told the items could not be found in any warehouse but I could try to reorder at a later date. I waited until after Cars Day 6 since the exclusives were not available in my local store. I once again placed the order and once again got a email a couple of days later again stating my order needed attention. But this time one could be shipped but the others were again unavailable. A day or two after that email I got another email canceling the one that they said would ship. I checked the website again and the 2-packs didn’t show up. Today I checked kmart.com the items are they but are marked “OUT OF STOCK”!
I GIVE UP!! Thanks K-Mart!!!
Can not image this happening when it comes to the Redline Club for Hot Wheels.
Since these are both Mattel products I do not understand that there can be so much difference.
A lot off people would have gone completely berzerk if this would have happened in 2007 with the Factory set or later with the SOTS set.
They seem to have A perfect working system for that.
Very weird that one system can work perfectly while another completely fails,especialy since they are both from Mattel.
Can someone explain this?
Here’s a brief update to my ordering saga (posted by Met at the top):
I received a call from “Rick” with Sears in Pennsylvania today (by the way, I’m in California). He advised me that he does not handle this type of case and will forward it on to whoever does (??)
P.S. (wooo-ooOO-ooo) I have never spoken to “Rick” before; one of the 2 ladies I spoke to on the 13th must have passed the buck to Rick.
More “News” as it becomes available.
danrio
I do know who handles this and have been in contact with them several times.
I am sending this entire thread and post to them.
This has gone on long enough.
I wish they would hire me for the online job and get back to basics.
Gerard / Stephen at Kmart:
Can we please get these items pulled once and for all?
Your efforts to help are appreciated Kevin. Unfortunately I don’t believe it will any good. Kmart has been so bad at filling orders for so long and heard so many complaints that I have come to the conclusion they just don’t care enough to fix it.
I hope you affect some type of change but for now I will never order from Kmart.com agian unless I here reports of others getting the right items first.
I think we’d have better luck helping O.J. Simpson find the killer than we would asking Rick, Gerard, and Stephen to fix this issue. Heck, I think Larry, Curly, and Moe could run a better shop than this trifecta.
Why not just have one inventory code for “toys?” Bet they’d save a ton of money on programming costs…
K-Mart is by far the leader of dirtbag retailers. Their stores are a mess, their prices are high, and their employees are unhelpful and sloppy. It baffles me how they are still in business even after going through the recession.
Since they merged with Sears, they are not reinvesting their profits back into the retail stores. I dropped out of college while majoring in business and I may be missing something here, but how do you continue to have profits to invest elsewhere if you neglect your primary source of income?
Very similiar experience in Fort Wayne. I tried three separate times to order online. First order arrived with the generic two packs that are available everywhere. Got my order and shipping credited (at least I was told so…haven’t checked the CC statement yet). Second order was cancelled. Third and final order was same as the first. Shipping credited and order refunded at the store. Apparently within their system the UPC is the same for the regular issues and KMart specials so they’re just picking them off the shelves in the “ship from store” mode…or at least that’s what the store explained to me. I’ll wait ’til they show up on the shelves. Still lots (and lots) of the exclusive Maters hanging on the pegs.
Ay caramba Kmart ❗
Wow…hot topic. I’ve never ordered from K.com but their stores are so sad…yesterday I stopped in one and the toys are so junked together, and the overhead lights were out in the Cars aisle. It made me a little uncomfortable to get too close to the other collector who was there…
Just curious… When you guys see signs that say, “HIGH VOLTAGE – DO NOT TOUCH” …do you touch to make sure it really is high voltage?
K-Mart has been playing this game since I’ve been in this “hobby” yet the lemmings keep trying to order a highly sought after product that everyone is 99.9% sure the retailer doesn’t have and then gets upset about it.
(MET: Hey this hot plate is REALLY hot! 😛 ).
Is it me or what? I think I have read and post more complaints and negative comments since CARS 2 diecast are available… I believe it was more positive before… By the way I am still mad at the exclusive cars in multi-mega-packs system… 🙂
I had a very similar experience to Danrios when I ordered the Crew Chiefs except that I had the items shipped to my house.
Apparently, if the items are not in the central warehouse, KMart farms out the order to individual stores that show the items on their inventories. The incorrect things they sent me came from a regular store. Of course, the UPCs were totally different.
This system may work if you are ordering soap powder because one brand cleans much like any other but it is crazy to use it for items that are unique. Also, how can you assure quality control if you have different clerks in various retail stores fulfilling online orders? The obvious answer, based on the observed evidence, is that you do not have any quality control.
I got a series of emails earlier this week saying that they had processed my return but I have yet to see the credit on my card.
KMart.com = a totally frustrating experience
Refunds, even from 1 minute if you bought a product from kmart take 5 to 10 business days for a credit on your card. The clerk rang something up wrong during cars 1, & that’s how long it took… boots
These sets are being found in France today at a hypermarket called Carrefour. The exclusive to Kmart is only in the USA apparently.
The Crew Chief sets cardback says:
“exclusive Carrefour.”
yes, confirming it
Barbara, email me if you need picture
Julia, I saw the pictures on the French forum today.
Thanks anyway for the offer.
Did not know this!!
First thing tomorrow is go and check my local Carrefours(Means crossroads in English) there are about 3 in the near area one being A mega Carrefour,so I should be able to find some.
Not the first time I find K-Mart exclusives over here in Belgium but usually after their apperance in the U.S.
I found the exclusive K-Mart Transformers like Big Daddy and others in A local Bart Smit at extremely low price back in 2007.
Pretty sure the leftovers from overseas get bought by some European toy store at very low price and making them available for European collectors,which is great!!
If I had to order these from the U.S. back then it would at least costed me double.The wait is long sometimes in Europe but definitely worth it!
Good hunting to you at Carrefours.
Found nothing new in Carrefour Belgium.
Only addition was the Rod’s escape set other than that,the first 15 single cars and 6 different movie moments.
Not much new ever appears during summer over here,except outdoor toys!
But the new Panini sticker book looks great,always nice quality.
Excellent, Missouri shouldn’t be far behind now!!
heh heh
Kmart stores do not manage inventory at UPC level. So the UPC codes won’t help find them at stores, unfortunately.
Target does a similar thing with the DPCI.
I had the same results with Kmart.com which it was a horrible experience. I placed the order as soon as they posted the 2 packs and sure enough they sent the wrong products. Called customer service and got the run around and line of BS this was the 4th order I placed on line and now I’m done with Kmart they couldn’t get putting water in a cup right. Good Luck to all collectors and your best bet is going out hunting DO NOT ORDER ONLINE YOU WILL BE SORRY!!!
The first and last time I ordered something from Kmart.com was the L&S Spy Finn. Learned back then that their codes for different products are all the same no matter what the character is. Somehow a Mater is the same as a Finn McMissile to them. No point in ordering anything online unless you don’t care who you’re going to get.
That may explain why they don’t care when someone return a pack with different cars… They all the same to them 🙂
I have visited close to 12 Kmarts in the last week since leaving our family Vacation in N.C. We stopped at the Kmart’s along the trip home and at the LAST ONE before getting into our normal shopping area …. we rounded the corner to the cars aisle … and what did I spy with my little eye …. CHIEF 2 Packs!! this story is not new to anyone, as I posted it a little while ago but………..
Since then, I have checked 5 more Kmart in person and even by phone … some multple times … to see if they had any of these Chief 2 packs. I was actually using the UPC Code to help track them down. 2 stores told me they had more than 50 of them! I asked WHERE WHERE WHERE WHERE? They looked all the aisles, they checked the back room …. NOTHING … NADA … ZILCH …
After talking with a MANAGER with a hand held scanner and the person who ALWAYS stocks the toy area, here is what I have found out ….. ALL 2 packs are LUMPED together in one big pool … when they look up the UPC for Carla Chief set, it shows 56 … and we know, that is not right … so … when some one orders the Carla Crew set …. YES you should be able to get what you order, but Kmart’s system shows ALL of those 2 packs in the same inventory POOL … so you never know what you might catch while BOBBING for Cars ….
I know that this doesn’t solve the problem, and it IS a problem …. but at least now you can see WHY it is happening this way. It is a flawed system. You should be able to use the UPC code for the purpose of tracking down THAT ITEM … not item’s LIKE it … just HORRIBLE!! 🙁
I had ordered the same pit crew guys and got an email back about a week later saying my order was cancelled. I did not call to find out why, I figured I got lucky and did not have to return wrong packages.
I ordered The crew chiefs for store pick up, not only did they send/select whatever they could find because they did not have the cars I rodered, but they set the order to the wrong store. After driving across town to pick up the wrong cars, I was told I could not return them in the store because I paid with Pay-pal & I did not have a card to swipe in there machine! I refused to accept the cars & began a fight for 3 days with Kmart.com cust svc because they said they could not issue a refund now that the items were at the store, I would have to return to the store to have my money refunded. I ended up filing a dispute through Pay-pal & finally got my money returned to me about a week after I had origionally gone to pick up the cars in the store.
What A s****** store man!
I order regulary from Disneystore and one time the blisters were completly trashed on 2 out of 5 items.
I Emailed the store on this pointing out that I collect things in the blisters.
They send me the complete package of 5 items again(only asked to replace the 2) all in pristine condition completly free of charge and they never asked the other ones back.
Now that is what I call consumer service!!
I wish we have a “LIKE” button like facebook to show our agreement…
DiscoveryStore.com did the same thing for me! My wife ordered some walkie-talkies that had a texting function as Christmas gifts for our kids. One had its screen all scratched up and the other one wouldn’t work right, so they issued a full refund and did not ask for the items to be returned.
Ordered the same four crew chief packs plus lights & sounds Rod and Fillmore. Box arrived day before Kmart Day, received six wrong cars. Returned to store that day lost shipping cost. Filled out online “how are we doing” form, no reply.
The only time I’ve ordered online from Kmart has been Cars Collector event pre-sale (and post sale) cases… I had no problems with my Kmart 1 case (ordered on post sale), or Kmart 2 and 3 orders (although others did)… My Kmart 4 order was canceled and then shipped… For Kmart 5 I placed 2 orders each of 3 cases… I received 3 Kmart 4 cases and 3 Kmart 5 cases… I finally received a refund for my Kmart 4 cases… fortunately I’d gotten the Cars I needed at stores and from friends.
Because of that problem, I did not place an order for a Kmart 6 case and managed to get one at a store.
I am not sure I’ll order anything other than Kmart event cases online through Kmart again… Toys R Us is getting as bad – they shipped wrong product for my last 2 orders (Sheriff and Tunerz 5 pack instead of the advertised Radiator Springs 5 pack with Lizzie and Sidewall Shine haulers instead of the advertised Shiny Wax hauler).
It’s definitely not neat when merchants are unable to process and fill an online order… It’s not rocket science – it should not be a difficult process.
I ordered three sets, received two incorrect items… 40 mins on the phone, and 9 emails latter, my AMEX was finally refunded. Does anyone have a contact at Kmart to send these complaints to? I was never able to speak to the same person twice, and I doubt anyone had authority to deal with the situation properly… I’m avoiding Kmart whenever possible. Worse customer service experience ever.
I’m from Argentina and I had a friend of my in the USA place a larger order of cars. That included the pit crew packs, Light & Sound cars, launchers, playsets. Over $800 on cars. Out of the original order, K-Mart cut it to half, anc cancelled, and then half of that. Even today I don’t know if the remaining $200 of cars will be delievered. It was my first experience buying on line from K-Mart and will be the last indefinately. I bought hundreds of cars from Walmart, Target, TRU and Disney Store, and I never experienced something like this. It’s like a 3rd world store. And trust my words, I live in Argentina and know perfectly what that stands for.
I ordered two of each 4 pack for 5.99 each and a lewis hamilton launcher for 7.99. All free shipping.
I received 4 emails that my order was cancelled, then my order was processing, then my order shipped, then it was defintely cancelled, then I received a Lightning McQueen launcher in the mail (shipped for free).
Hilarious.
I returned the launcher to target under another recipt that I bought the LM Launcher…just to avoid the service department at kmart. In the end, I made $4 for my pain and suffering because kmart was selling the launchers for 7.99 and target 11.99.
I will say that there is a manager at my local Kmart who is always willing to help. He’s already dealt twith another TFAD member on the same issue the day before. he said, get me the UPCs and I will get you the cars. Who knows where that will get me!
ho hum.
Not neat.
I just updated my “Nightline” headline:
COLLECTORS HELD HOSTAGE:
Kmart.com Bait and Switch, Day 33
http://www.takefiveaday.com/2011/06/13/mattel-disney-pixar-diecast-cars-2-kmart-crew-chiefs-close-up-ordering/comment-page-1/#comment-206368