Kmart.com Shipping & Order Confirmation Issues
Dev & his team are working on resolving the issue.
Here is an official update. Thanks Dev!
We have identified 85 individuals whose orders were cancelled. The email you received was incorrect. The cancellations were not because of an “out of stock”, but for paypal or credit card declines. I have a team looking into this to check if there is some systems issues, but so far most of the declines seem to be from paypal or the credit card companies. Many financial institutions decline multiple transactions to the same vendor if made during a short time window to limit fraud/errors.
I have the team calling you individually to confirm you want to “re-run” the transaction or provide a different form of payment. We don’t hold all of your information, so we can’t run the transactions again without talking to you. Also, given the way the system works, if the payment method is declined again after we talk to you, we may need to call you again.
However, I have put all order inventory on-hold so that you don’t lose your orders.
2. Father’s Day event
The event will take place in all continental US stores this Saturday at 11am local time. I spoke to all of the store managers and district managers yesterday on a conference call to discuss the event and give them your feedback on how important it is to follow the guidance on how to run a GREAT event for collectors. I would love to get your feedback on stores that do a great job and any stores you see not providing you with a great experience. Please let me know who we should congratulate and where we need to help the stores for the next event.
I will be posting tomorrow a coupon for $5 off any $50 of soda, chips etc that you can use on the day of the event as a thank you from me to all of you for your help and feedback. I hope you can use it if you decide to have a trunk sale or any other gathering of Cars fans. I’d like to do more next time, so let me know what you think would be a good way to support collectors who come to these events.
3. International Orders
Many of you have asked about ordering and fulfillment from outside the US. I have a team looking into how we can do this both quickly and in a more systematic way for the next event – stay tuned.
Thanks again for all the feedback. I’ll be in stores this weekend, so look forward to meeting some of you. Please let me know if there’s anything else we can do to support you.
Dev
Dev Mukherjee
SVP & President Seasonal & Toys Business Unit
Sears Holdings
| « Mattel Disney Pixar Diecast CARS: MegaSize CASE K Must Be Found! | TakeFiveADay Trading Post – Still There – Just Not Visible » |
metroxing
17 June 2009
Advertising, collecting, diecast, Internet, Marketing, Mattel Disney Pixar CARS, Retail, Toys
244 Comments
What suprise are you talking about? the contents?
thats not a suprise to me. It figures
I’m afraid Nascarfan will get a big surprise when he’s back online and reads about jestrjef’s problem. He signed off some time ago, can’t blame him a bit after days and weeks of tirelessly searching for information on the pre-sale, then taking on the order issues that we’ve all been dealing with…….thanks again, Nascarfan, you da man.
It could be a fluke(the case that jestrjef received), and all of the other cases will be correct, but I know I’ll be checking any cases I receive before shipping them off to fellow TakeFivers. A Kmart case is what we’re all expecting………anything else is unacceptable.
This is NOT an assortment case, This is the Kmart Exclusive case. Mattel told Kmart exactly what they would be getting in this exclusive case, and Kmart advertised those exclusives. this is in NO way an assortment case.
I’m in agreement with you on the cases being left in the same, sealed condition that you received them. However, I’ve got extra cases promised to other TakeFivers, but they will be asked ahead of time if they want the case checked before I ship it, and I will take it up with Kmart myself if they ship incorrectly packed cases after all of the promises regarding the “Kmart” case for the last few weeks.
I will be shipping out every case I sold and each case will be factory sealed and NOT searched. I have been in the eBay business for over 7 years and know buyer’s habits. If there is Negative feedback to be received it will happen regardless of whether or not the customer knows beforehand that there is a problem.
Can you imagine the stuff hitting the fan is the Ebayers selling pre-sale cases ship off cases with the wrong contents?
Massive negative feedbacks, not even the direct fault of the seller, but proving that selling something sight unseen, that you’ve never had your eyes on(they’re being sold as SEALED cases), can really come back and bite you in the butt.
This problem with the case contents should be brought to the attention of Dev, Nascarfan’s Kmart connection.
He’s made the comment more than once that he wants feedback on the Cars event, so I would hope that this would go to the top of the list of problems.
What you received was obviously not the exclusive case that was represented for several weeks now.
Got My “Bullit” Steve Mcqueen car from Danbury Mint today………(pre-ordered it in Feb? I forgot all about it, D M lost my address, i thought they cancelled it ) .
Beer, “Bullit” on HDSS, and the DB “Bullit”car…..
ciao……..
Yeah, but on the regular case that go out to retail, how often if EVER have you seen a case that far off of what is expected??
It almost sounds like they are treatig this case like a hotwheels case. I wonder if the cases at the event tomorrow will be that random?
Dunroamin,
I don’t make the rules, just stating how it works from a “generic” manufacturer standpoint. They never, ever, guarantee the contents of the package. They give a basic idea of what to expect but because it is an assortment there is no guarantee.
It’s very similar to trading cards where it is stated that there is say, 1 Autograph per box “on average”. You could get 3 or you could get zero. But because it states “on average”, there is very limited liability on the part of the manufacturer.
I hope that is a one case OOPS . . . if this is what Mattel did to KMART when they asked for MORE cases to pre-sell . . . that is just wrong . . .
I also hope that they cases in the store are going to be the expected case pack and not that second one.
I was really looking forward to a fun peaceful Kmart day with the entire family, because I preorderd the case and I would not need to get 3 of every car at the event.
Now I have no idea when they are coming (I also got the “sorry, more are coming next week” email) or what the heck will be in the box when it arrives.
I can see me sleeping really well tonight . . . I am going to be having crazy car dreams like John in Mizzou!! LOL
I am curious on where some of you live that received their cases…. i put in multiply orders but the only one that shipped was to my parents house in texas. (none of my orders shipped to my home address in illinois) Also the order to texas was made later in the day then the illinois address. (so kmart is not sending out orders in the order that they were received)
ps: the texas case shipped out of naperville, il
hehe .. looks like we will be seeing a lot of Mood Springs and Pattis in the trading forum…
Wow, can this get any more crazy?!?!?!
This should have been a HUGE money maker for KMART. A gift wrapped success story. . . what is going on here???
Any differences noted on the outside of the case to help differentiate between the two case pack outs?
So if you sell someone a sealed case, that person is taking the risk of possibly getting 1 Patti and 17 LM? I’m going tomorrow just to ensure I get 1 of everything in case I get stuck with a bunch of andreas…if I do, they will be returned to kmart…highest price in town.
Having been in a similar industry in a previous life, I can tell you that vendors are not responsible for manufacturing errors. And in the case of toys, not only are they listed as “Subject to Change”, but the fact that they are considered as “Assorted” pretty much makes it a lost cause. You could possibly get Mattel to send you something as an apology gesture, but I doubt they would replace all of the missing contents.
I ordered 2 Cases… One was correct, the other as described above…
I sent a message to Kmart customer service, but I am doubtful they will replace the case.
Gonna take my chances tomorrow with everybody else…
I got the same message that iamspeed shows above. I really am glad that they sent me a message assuring delivery, but I now have to fight the urge to go to a store tomorrow and buy the ones I want. Somewhere deep in me I have a fear that in an effort to make up to all of the people who had problem, They’ll run out before they get to me. I am sure I am just being paranoid…..
Boy, being a Cars collector is not an easy job!!!
How many cases did you get?
I sent a pic of the cars off to admins… here’s to hoping that Kmart receipts just have a Cars SKU to ring up by and I can get what I need tomorrow and return these unfortunate oddballs…
I’m still fuming… I know they always say “Assortment subject to change”… but that doesn’t help.
And no, I do not think this was a switch by someone during packing/shipping… case was sealed and the insides of both cases were identical… well identical except for the characters.
I was hoping to avoid Kmart tomorrow…
Anyone else have Case Issues?
KMART CASE ISSUES…. KMART CASE ISSUES…
Check each and every case you get sent before sending it out to someone else…
I received the following in one of my cases:
4 x Mood Springs
4x Patti
1x Chase Mario
1x Todd
1x Bumper Save
1x Vitoline Pitty
1x Easy Idle
1x ANDREA !?!?!?!?
and drum roll please…
4x Lightning McQueen!!!!!!
Yes you read all those quantities correctly… 4 McQueens, 4 Patti’s, 4 Mood Springs…
Can’t catch a break… 1st the store fiasco trying to buy for my nephew last year and now this case assortment?!?!?!?!?!?
CHECK YOUR CASES…
Well, here’s the icing on the cake.
I just received this email from Kmart:
Dear Valued Customer,
We want to thank you for your recent Kmart.com order for the Disney Cars
Collector Event 18 Pack (item number 004W025571110001). We want to
assure you that we will be fulfilling your order as soon as the shipment
from our supplier arrives at our warehouse. We are expecting additional
product early next week, and upon receipt, our warehouse will promptly
ship your order. You will receive an email when your item has been
shipped.
Thank you again for your order.
Kmart Customer Support
So, if this is accurate, Kmart did NOT have all of the cases in their hands at the time the last round of orders were taken………and it’s been two weeks since the last pre-sale?
I don’t really care, let’s just get them shipped asap.
Bye……..
Dev writes:
Dear Car Collectors,
I understand the problems a number of you have faced – primarily due to paypal and credit card declines. I understand that our automated email system sent out the wrong email saying your orders had been cancelled due to lack of inventory, and some of you had misleading conversations with some of our call center associates.
We have had a small team working on how the problems happened, and working to call you in the sequence you placed your orders to either replace the order or take another method of payment. This is a new procedure, so not all of our call center associates are aware of it, and their systems show them the same issue that triggered the “out of inventory” email.
Rest assured – we have reserved all the inventory associated with your orders.
While tempting, please don’t call the 1-800 number, or send your order numbers to Barbara or Kevin. They have been very helpful in passing on your comments and helping me reach out to you with updates. Instead, please wait for an email from us or for a Sears Holdings associate to call you.
We will hold inventory for your order until we hear specifically from you that you want to cancel the order.
I expect all orders will ship in sequence today or early next week.
Thank you for your patience. Please visit your local Kmart tomorrow to take part “live”. I’d love to see or hear your feedback from the event.
Cheers, Dev
Rick – I’m so jealous!
partly excited… i split up my orders just in case they capped it per address….. the one order I received went to my parents house…. in texas…… i am in illinois. LOL (did not use overnight shipping either)
No, they forgot that. So what else is new. They will probably send it later with an official letter to go along with it to make up for it. LOL 😉
Is there a hologram sticker with it too? 🙂
Yeap it is them! Cases on hand! They were packed great. The cases where inside a much bigger boxes with lots of popcorn for max protection of the case itself, and hence the contents within as well. Interesting note, now we know the quantity that was available to order on the first round as all of my current cases state for example on one of them # 616/807. Meaning case # 616 out of 807 cases. The 1st round had 807 cases only on pre-order.
John, good idea! Maybe they could do an “ex-con” line that includes her, Michael Vick, Bernie Madoff, etc, etc… LOL
Now, if it’s a Martha Stewart Cars character, you are one lucky dude! It’ll be worth a fortune!
I should inspect them first. I am still nervous, watch that they shipped me Martha Stewart stuff. LOL.
I got my cases in today as scheduled. The next till Monday.
Mike, congratulations! You must be psyched!
Nascarfan…….it’s like kids in the back seat:
“Are we there yet?” “How much longer?”
Thank you Kevin!
handoe213,
your welcome
My LAST and final Post on this Kmart stuff:
PATIENCE.
your accounts are being handled.
you need to be near your phone or get shuffled to the back and the next one takes your place.
Hey Nascar thanks for the help. Colleen called me to explain my situation with the double payments and assured me i should get mines next week. I dont have a tracking number yet but just to know that they are on the ball fixing the situation is cool with me. Thanks again Nascar.
good news… the only package that had a ship notice showed up today. woohoo!
dev sent you a personal reply john
i give up
Hopefully, they’d have the little dvd player mounted with the television……so we can at least watch CARS!!
“My name’s Mater……..like Tamater, but without the “ta”!”
LOL!! Maybe we can all look up at the turned-off television as Kevin dramatically calls the World Series game for us. Take that Nurse Ratchett!!
Actually, it’s going to end up with all of us being “PATIENTS” before this is over……….as in sitting in psychiatric facilities around the country.
We’ll all be sitting there in the waiting rooms, mumbling “pre-order, pre-order, pre-order”.
Thank you Kevin.
Okay………
the word is:
NO “Thank You For Youre Order” emails until
they get thru the entire list.
All orders are being held until they get thru the entire list.
patience
patience
patience
After waiting forever for my Case D Haulers, I told myself I would never pre-order anything ever again. Now I REALLY will never pre-order anything every again!
Just want to say thanks to the Sears/Kmart online order team. They were all very helpful in resolving my order cancellation issue. The woman I spoke to was very helpful and went out of her way to make sure that my orders were re-processed.
Thanks again to all involved.
Maybe I should have originally used my credit card. They made me feel like I did something wrong when she said my PayPal payment was declined. I mean, Good Lord, I have 2 backup funding sources!!
you should have given them your CC john, I forwarded you info to them. personally
John in Missouri……if it makes things a little easier, I’m still waiting for “shipped” confirmations…..all of the orders are “complete” at this point, and the CC is all verified through the phone call from Kmart yesterday, but they haven’t actually run the amounts through the CC system.
Hey Nascarfan, are you out there? Question: Does your better half share your CARS affliction?
Well, you can always let me know if there are any you don’t find at Kmart, as we’ll be in the trenches as well.
iamspeed……thank you, but I think we will be OK tomorrow at the in-store event. I originally thought this pre-ordered case would have been in my hands by now. Sigh…
All my moaning and complaining, and I just now saw Kevin’s post just above mine.
I’m sorry.
I just get a little nervous when someone I don’t know calls me and asks for my credit card number. And then to call back and have someone else without a clue try to help me. I just got a little miffed.
Kevin, I emailed you directly too.
i am getting worried too…. only 1 order of mine has gotten the shipped out notice. The others I have no information on…. the kmart website is no help either.
John in Missouri…….If my order goes through as placed, I may end up with 1 extra case. Keep us posted on the outcome on your end.
I finally just got off hold with the toll-free number in Florida, and she said she doesn’t know how to get a hold of the person who called me from Iowa. She also said she had never heard of Sears.com making an outbound call to a customer, and wouldn’t know how to get a hold of the person in Iowa to speak to me again. All she knows was that my order was cancelled yesterday, and that my item is out of stock.
Someone called me from Sears.com about an hour ago. They said my order was cancelled since the PayPal payment was declined. She asked me for my credit card number. I didn’t feel comfortable giving someone my credit card number who I didn’t call directly, so I asked if I could call back with the number, and could I do it as late as Monday. She said she’d note that in my file.
I called my wife for the credit card number, and then called Sears.com back but they are not able to fulfill my order. All they can tell me is that my order was cancelled yesterday due to my PayPal payment being declined. She says that my item is no longer available. I have been on hold again for about 10 minutes now as she looks into this further. I am about 210 degrees hot right now.
LAST TIME I POST THIS
Everyone…. please stop calling the FRONT DOOR Kmart service…Kmart4U #
its useless and YOU ARE GETTING conflicting information.
if you need help. I have the direct contacts.
I have been at this for 48+ hours trying to get most of you helped.
DONT call generic KMART / Sears customer service.
DONT bother PayPal either.
ONE KEYSTROKE BY SOMEONE WHO DOESNT KNOW WHAT THEY ARE DOING AND YOU WILL LOOSE THEM.
GBlizzard… let me know what your email info was so I can delete it.
Indykit. That would nice to get a real job. 4 month of being laid off does have its adavantages, being able to help others while they are at work.
But, all in all, thanks for the Thank you.
Put me on the list of “BIG shout outs” to Dev and his wonderful Kmart team. Thank you, thank you, thank you. I work in Customer Service myself, and it is nice to see that a company such as Kmart at least holds to the same high standards that we try to hold ourselves to.
And of course a big thank you to “Disney CARS Moderator Supreme”, Kevin aka Nascarfan. Thanks bud! You have made a lot of people feel a LOT better over the past few days with all your hard work and efforts. It is MUCH appreciated by all! Dev, give the guy a job, will ya?
Got my phone call last night. Thanks for the assist NBF!
GB
Overseas Buyers:
After about 48 hours of helping everyone I can on TFAD with their orders, I am now pretty sure that ALL of my orders for you Overseas Buyers are FINAL and good.
I am STILL waiting on 22-23 Final SHIPPED, “Thank You For Your Order” emails from Kmart.com. as most others of TFAD are…..but I think the worst is over.
As soon as these emails are recieved I will send out one more Final Update concerning that issue and then, Shipping Labels for EACH of you.
If you did NOT recieve a private email with this info let me know.
nascarnbroncosfans@msn.com
goodnight
Oh and please leave a nice note here for Dev and his Kmart Re-Authorization Team.
I hope they read this stuff.
I think thats going to be it for the night….
If you sent me your info for resubmission AND If you DID NOT get a call from Kmart Re-Authorization Team and changed payment forms….
let me know. nascarnbroncosfans@msn.com
………………………………..
IF YOU DID NOT get a SHIPPED, “Thank You For Your Order” confirmation email with tracking numbers, dont panic.
You probably will… IF YOU were called by Kmart Re-Authorization Team and told BY THEM you are good to go and have completed orders.
I am waiting on 22/ 23 SHIPPED, “Thank You For Your Order” confirmation email with tracking numbers myself. I feel secure about it and good to go….
……………………………………………
ANYONE ELSE?
I will need the following: IF YOU RECIEVED 1 or more Cancellation(s)
ALL of your order numbers (regardless if you have 1 or more, cancelled or not)
complete first and last name on your Kmart order
phone number on your Kmart order
email address used on your Kmart order
email address used on your paypal (if you used Paypal.)
IF you have different profiles ON THE same address / credit card / paypal account, I will need to know that too.
All of this pre info speeds things UP very much.
LASTLY:
Its not a paypal problem.
Its NOT a standard Kmart.com Customer service issue, (they are clueless, different call center) dont waste time and frustration.
thanks.
just called teresa and she is handling 2 more
Ev, and Paul S
Dev, give this lady a raise!!!
I didn’t use Paypal on any of my orders, so I think I just need to hang tight, right?
Hopefully it will ship tomorrow!
handoe213: you can still send me your info if you have not gotten it cleared up.
nascarnbroncosfans@msn.com
Devon:
I still am waiting your info to resubmit
No problem.
After Theresa fixed my outstanding 22 orders i gave her several of you guys that were waiting the longest.
Well, after an email to nascarfan and a couple instances of phone tag (yes KMart/Sears actually called me to resolve my order, while I was at the Redsox game in the pouring rain) I believe my order has finally been processed correctly and Cars are on their way! Special thanks go out to Kmart, Dev, Theresa and others at KMart/Sears online. Customer Service goes a million miles for me! And of course, thank you to nascarfan.
you are very welcome bill
I also want to give a big shout out to Dev and his team. Thank you so much!!! There are plenty of people who could learn from you what real customer service is all about.
Kmart emailed me while I was out this evening requesting that I call 1-800-XXX-XXXX regarding my Disney Cars 18 Pack orders. I just got off the phone and she checked on my orders status. She said that my orders were re-processed today (Thanks Nascarfan) and that payment had cleared, and that they were scheduled to ship tomorrow. She also said that “most” of the trouble with the cancellations was the result of a computer glitch in Kmart/Sears system. They seem to really be trying to get all of this resolved. I hope it all works out well for everyone. Thanks again Nascarfan!!!
iamspeed: i did give them your stuff personally
yes sir/mamm
No i didnt know that you can resubmit my stuff. oh crap i think i better read all the posts from now on. I havent received any shipping or any kind of confirmation yet. Can i still give you my info Nascar?
I received the same email this evening, but I don’t think I need to call, as all of my orders show complete, and having spoken with Kmart this afternoon to verify my CC info, I can’t imagine that they actually need to hear from me again.
handoe213:
did i resubmit your stuff? if so let me know so i can delete your info
I received an email that says the cancellation email that i received was sent by mistake and they gave me a number that i had to call. so i did and they told me that they have to reprocess my order but never asked me my personal info. they just asked me if i did credit card or paypal. i did credit card so they told me that i didnt need to do anything unless i did paypal. I hope this is true but i felt like they just wanted to hang up with me. They already knew it was for the Cars box i think there tired of us calling lol and i used my Mastercard.
Okay…..
Got off the phone with “Teresa”
some of you, from yesterday are on the hotter list….
L8rM8r, Drolson, Bloken, dunroamin and others
I am doing my best
It really bums me out to hear all the hell that most of you are going through with the Kmart cases. I feel very lucky, so far, that my orders are processing smoothly. I am expected to receive some of my cases tomorrow Friday and the rest by Monday. I am curious as to the method of payments that are causing these situations with Kmart. So far from what I gather, some where Paypal payments gone awry and some where, different mailing address than that on credit card, and others simply a precautionary step by the credit card company as they would reasonably think that there would be something fraudalent going on with the many orders placed almost simultanously. All those people having problems, can you state your method of payment for statiscal/informational purposes and to alert others for future orders (to avoid that method of payment). Personally for me, everything has gone smoothly. I used my DISCOVER credit card. I guess it does “Pay to Discover”.
ANYONE who has been Resubmitted BY ME, and NOT recieved a phone call ….let me know ASAP
Please RESEND your info (the resubmitted email I sent you) so we can get this expedited again
look like we have an evening person at Kmart Security now instead of just a day team
nascarnbroncosfans@msn.com
jestrjef…….
since you have changed your paymant info…
your 99% home free.
IndyKit:
If PayPal was invloved, id bet you are going to have an issue as others did.
hang tite
Samuel…. you are correct. emails are not reilable
Everyone…. please stop calling the FRONT DOOR Kmart service…Kmart4U #
its useless and YOU ARE GETTING conflicting information.
if you need help. I have the direct contacts.
I have been at this for 48+ hours trying to get most of you helped.
DONT call generic KMART / Sears customer service.
DONT bother PayPal either.
nascarnbroncosfans@msn.com
Movie73….
at this point no news is good news
Everyone….
be patient… they now have afternoon people on it
Devon, look further up in this same post and you will see NASCARFAN’s email address and all the info he will need to help you out! He does a bang up job and I think you can pay him in BEER!! LOL
Devon…….dont panic
I am working woth kmart security team to get these expedited
Super NASCAR to the rescue!!
HELP! I never received the call and I called KMART for them to tell me that the order was cancelled. I explained per the website it was an error and she put me on hold, said sorry but mine was not an error. There are no more….HELP!
(MET: They never emailed you a order confirmation # – wasn’t there an email this morning? Someone said they had an extra case?)
Good news! My card shows pending payment to Sears . . . so maybe I am still in shipping limbo . . . I wonder why some of you recieved the shipping info almost immediately and it has been almost 24 hours and I still have not got the magic email . . . 🙂
Well here is the whole she-bang.
Ordered. got email confirmation. got cancellation. got NASCARed. got phone call to change payment and confirm my order.
Since then, nothing. No email confirmation, no shipping info. Kmart.com does not allow me access to the info and when I call Kmart/Sears.com they still show my order as cancelled.
I thought this ride was over, but I am begining to think I just survived the first big hill . . . I hear this clicking noise as I seem to be climbing again . . . hmmm . . . ..
Time to call the credit card to see if it has been charged . . .
Well I placed 3 different orders and all 3 received order confirmations the other day but I only received one email with shipping confirmation today (I registered with 3 different emails). But when I searched each order individually under kmart. com, each order is now fully processed, the order is closed, my cards have been charged, and each order has a tracking # and shipping date.
So the email notices are not perfectly reliable.
jestrjef, did you receive an email confirmation for your order at any point in time………immediately after, or any time after you placed your order?
Well, that did not work. I registered an “account.” It shows no order in my account window. Now I try to go in under order status and it tells me I am trying to check on an order with a different email address than my account, and it is the exact same email address used for the order I placed. Dude . . . can nothing be easy . . .
You have to register an account with them on the site and get a password.
jestrjef, I found the same thing if you try to search for a specific order using your email address and order number.
Go into your account through the “order status” link, then click on “order details”, next to the basic order information. Hope that helps, if you haven’t already tried it.
How do you check the status on kmart.com? Everytime I try to do that it tells me I am not authorized to do that function. hmmm . . .
Nascarfan re-submitted my orders this morning. I checked Kmart.com about an hour ago and it shows orders status as “Completed”. But still no call or email from them.
I’ve got neither cancels or shipping e-mails. My order status just says processing. Is there anything I should be worried about?
Thanks
Do any of us that have received no emails need to do anything? I used regualar credit cards on both orders I placed (1 case each, each presale).
My order status on Kmart.com still says processing, and my cards have not been charged.
Ok, got the call about an hour ago, I ordered 3 cases total in 3 separate orders. They charged my
card for 1 just before I got the call but they said it didn’t go through and they voided the charge, but the money is still being held by my card company so i’ll have to wait for that charge to drop off before they can re-run it. (Because I don’t have any extra money in that account.)
So I asked her to go ahead and charge the other 2 cases and so she went ahead and started processing them. About 10-15 minutes after our call ended the charge for the other 2 cases showed on my account but my status at k-mart.com still showed processing, so i was worried they didn’t get the money again.
So I called them back and asked them if they 100% got the money for those 2 cases, and she said they had. She also said she would be holding my 3rd case for me to buy once that voided charge drops off.
So I’m definitely getting 2 of my cases, and hopefully my 3rd in a few days.
Ok, got the call about an hour ago, I ordered 3 cases total in 3 separate orders. They charged my
card for 1 just before I got the call but they said it didn’t go through and they voided the charge,
but the money is still being held by my card company so i’ll have to wait for that charge to drop off
before they can re-run it. (Because I don’t have any extra money in that account.)
So I asked her to go ahead and charge the other 2 cases and so she went ahead and started
processing them. About 10-15 minutes after our call ended the charge for the other 2 cases
showed on my account but my status at k-mart.com still showed processing, so i was worried they
didn’t get the money again.
So I called them back and asked them if they 100% got the money for those 2 cases, and she said
they had. She also said she would be holding my 3rd case for me to buy once that voided charge
drops off.
So I’m definitely getting 2 of my cases, and hopefully my 3rd in a few days.
Sorry that post was all messed up, reposted below.
I just received a call from Kmart……..it ended up being a conference call, as she had a person from our card-issuing bank on as well, to confirm that I was the cardholder and verify that information. She said she’d release the orders immediately……..I checked my order status on Kmart.com after hanging up, and all orders were marked as “complete”.
Here’s the funny part: I also immediately received multiple emails stating that they’re sorry but they can’t fill the orders…….canceled.
So, it’s obvious that there’s a glitch in the Kmart system that kicks out a cancellation notice instead of a confirmation notice.
Go by what your “order status” shows on Kmart.com, not what the emails say. They are, as Dev has stated, being sent out in error.
because when they resubmit the GOOD orders to re-apply the new payments, they have to cancel the older no-good ones.
Note:
As Dev stated… All stock is being held and no one is losing orders. They will all be honored.
you should soon get SHIPPED thank you for your order emails pretty soon
That’s the funny part:
The shipping info now indicates that ALL orders from the pre-sale are being re-routed to some guy who lives out in Utah??? I knew there was a catch for all of his help!!!
LMAO…….
i know you are j.k
at least its not to Lagos Nigeria huh?
Hey, you know how much your help has been appreciated, right!
I just wish we had some insider SDCC counter person and motel 6 manager in San Diego on here.
id be asking for a few trades….
now wheres the Miller High Life Rep?
and the ………..hershey nestle reps
and the……
Miller High Life……….them’s fightin’ words out there in Coors country, aren’t they?
Hershey………what about See’s Candy?
I’m sure Tom Bodett is keepin’ the lights on at a Motel 6 on the west coast.
Coors is good too…..
Can I please have the 48 car under wraps in the background of your photo? Wait a minute, you’re copying Jimmie Johnson’s new beard!
100.00 plus ship…… I have 2 left
plus: these neat Rc cars
http://www.boydcoddingtonrccars.com
TFAD people get them 91.00 SHIPPED in the USA
See’s Candy has got nothing on Sponge Candy – A Buffalo Specialty!
Oh, be careful now…….my great grandmother was a See. We were discussing western-state products.
IF YOU HAVE RECIEVED A CANCELLATION KMART EMAIL
they were in error and DO NOT contain order numbers…So…
I will need….
ALL your order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
Thanks so much for your help getting my orders resubmitted Nascarfan. Really appreciate it. I was starting to get really nervous.
Nascarfan – Thank you for your help. I just got off the phone with Kmart and my cases are good to go!
I need to change my payment type – is there a number I can call to speak with someone that knows about what is going on with the cases?
John, send me your:
order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
I am expediting these for TFAD people
resubmitted john
Resubmitted for jmularczyk
Resubmitted for Devon
Resubmitted for L8rM8r
Resubmitted for Whosline
YES!!! Tracking information is up for my order (2 Cases) with Friday as delivery day!!!! For those looking for weights… this order of 2 cases shows 9lbs through UPS shipping… may not be precise as I believe UPS rounds up to whole lbs for shipping concerns…
Tracking Detail | Help Help
Your package is on time with a scheduled delivery date of 06/19/2009.
Tracking Number:
Type: Package
Status:
In Transit – On Time
In Transit – On Time
Scheduled Delivery: 06/19/2009
Shipped To: SOUTH PLAINFIELD, NJ, US
Shipped/Billed On: 06/17/2009
Service: GROUND
Weight: 9.00 Lbs
Flashbacks of Joe Piscopo……..”Are you from Jersey? I’m from Jersey!”
I woke up this morning to find 2 emails from Kmart…….
2 CANCELLATIONS, that is………….”Unfortunately, demand was too great…….blah, blah, blah.”
Nice work, Kmart. How about waiting until Saturday, say 11:00, to tell me this.
Okay as said before, dont panic.
cancellations do NOT have invoice numbers
send me your:
order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
There weren’t any invoice numbers.
I did receive confirmations for a 2 others a few minutes ago.
I’ll pass the info to you through your email.
Resubmitted for you, thanks Tim
I need to change my payment type – is there a number I can call to speak with someone that knows about what is going on with the cases?
send me your:
order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
I am expediting these for TFAD people
read the entire post ABOVE, AT THE TOP and you will find that its not cancelled.
Got an email at 1:01am telling me that my order was canceled! WTF! 1 am?! Pacific time! Again…1:01am!?
dont panic.
cancellations do NOT have invoice numbers
send me your:
order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
Finally!! 4:00AM EST I got billed and confirmation emails from KMart.com.
Yay! 😛
alright,man . . . see man . . . I told you man . .. it is all good man . . .
Apparently not. 🙁
Received 4 “Order Confirmed” Emails at 4am, and then 8 cancellation emails from 9:16am-9:39am.
All of these after I was billed. It does not make any sense so I am on hold with customer service right now.
Okay,
you want to see me at work on my own stuff?
Yes this is me. Nearly no sleep
http://www.flickr.com/photos/31059714@N06/3636683909/
Overseas Buyers:
The SHIPPED Out emails are coming from Kmart.com, slow but sure, and still going thru each initial preorder vs confirmation order, and shipped out email as they come in.
now you get to see whos helping ya above in the flickr pics.
News / Update:
As I said above, I have over half SHIPPED to Utah confirmation emails now. Still waiting on the other shipped email confirmations
Thanks everybody for hangin tight and keeping with me.
nascarnbroncosfans@msn.com
You should have recieved a private email from me if you were on my Overseas List.
Well I have been on the older forum… watching to see if any other people needed expedited help…. I guess I got watching the wrong forum.
anyway……. I did ask if some wanted help and no replies so…
ciao?
Got my call from KMart today, thanks for the remarkably good customer service Dev! Unheard of these days.
Kmart called me tonight – but I missed it 🙁
Hope they call back tomorrow!
dont panic.
send me your:
order numbers
email address for paypal if you paid by paypal
email address used in the kmart account
telephone used in the account
telephone you can be reached at
nascarnbroncosfans@msn.com
I can send them directly to their team and help expedite this for you
Still waiting for my call as well 🙁
Still no call here. Maybe tomorrow. Night all
Great promotion K-Mart!!
Mr. Dev,
Thank you for the great support. Would like to know how to get word out to Mr. W. Bruce Johnson and tell him of your outstanding customer service.
Thank you for looking into international orders. I really hope they can become a reality for our overseas collectors.
The 2 case per order limit was fair, and I hope this continues through the next Collector’s Day event(s).
I would even go as far as set a limit of 6 or 8 per household, as to give others a fighting chance to order.
My suggestion for future Kmart Collectors Day event(s) would be to hold a raffle event at each participating store for a ‘one per store’ special Car or Car in special packaging (maybe could even be a Kmart themed race Car or hauler 😉 ) . I think this would greatly increase the collector participation in store. Not that it needs any help now.
And you may want to order a few hundred extra Collector cases for pre-order this fall 😉
2 case limit?
Presale #1 was 3 per order
Presale #2 was 1 per order
ok well lets just average it out then 😛
boy am i glad to see i am not alone!! was just explaining to joe m the exact same thing you guys are talking about! yesterday got the cancellation notice was pretty bummed! today when i got home got the “cancellation message was error message” the exact words someone above had wrote , received phone call from someone from sears.com (theresa in iowa) she explained they are re-filling the cancelled orders, but they no longer exist on internet (paypal has been re-imbursed but they need other form of payment) was extremely paranoid to give cc# to someone over the phone but she knew my order # and that it was collectible cars so i went for it!! oh well now the pressure is off (again??? still?? maybe??) for saturday she said they were trying to finish call-back list and in 5-7 days (standard ship) we should be happy ps jestrjef-you’re next!! good luck everyone hope it all works out, and a special thanks to dev you get it bro!! and we all do appreciate it!!! thank-you tom oconnor tampa
I wish they’d call already, I need to get some sleep.
The call is coming! I just got my call. The lady was super happy and she said we (the people she has been calling) have been making her night!
She has never made some many calls were people were happy to hear her voice! She is flying high as a kite.
She mentioned something about stopping, but it felt so good to make the calls, she said she was going to finish them tonight!
Your time should be coming soon my friends!!
I know I have already said this, but I will say it again! Kudos to Kevin, Barbara, Dev and the KMART team!!
YES!!! We are a wonderful group of people to talk too!! SO Glad everyone is getting their calls and their cases!
Once Again, special THANKS to BMW and NascarFan for due diligence above and beyond the call of Duty!!!
I have received nothing! 🙁
Thanks for the kind words, PD. Tired and will be glad when this is over. Funny thing, I never had any issues with MY orders. But like Kevin just wanted to make sure everyone got their orders straightened out.
Dev has been so patient and kind through all this.
What a guy.
I wonder how many of the 85 are left to call.
BTW, KMART was nice enough to combine my orders into one shipment!! That was an added plus! Did that happen with anyone else who order more than one case??
ditto ….
looks like each case will weigh between 4-5 lbs. for those shipping overseas.
3 lbs 8 oz up to 3 lbs 15 oz were my weights
I was just going by what UPS has – 5lbs.
Just received the rest of my confirmations for shipping. I initially received confirmations yesterday for a few which are expected to arrive on Friday, a day before the event. The rest, which were on hold somehow, shipped today for Monday delivery I would assume. I did not order with expedited service. I placed orders on round 1 using fat wallet on one and 5 off coupon on another, and regular price the last (did not want to take a chance of cancelation so used all options). I ordered a few more on round 2 using 5 off coupon only. All of them have been confirmed, processed, and shipped. A bit relieved, but again, I won’t fully rest until they are on hand.
Good news . . . I hope I get the same news here soon!!
Hey, don’t forget that if you filled out the “profile” for yourself on Kmart.com, I believe they asked for contact numbers, and preferred contact times.
So, whether you chose day or evening hours will probably determine when they contact you.
I know I chose evening, so that would be my bet that I will hear from them later in the day. We’ll see.
I just looked over the my profile section of my account and saw no such option.
sears called me from a 515 area code. so if you see thatin your caller ID, you might want to make sure you answer.
Just got “the call” from a very nice lady from Sears.com. I had to switch from PayPal to CC payment, no problem. Now I can sleep tonight. Hope every one else gets their calls tonight too.
ME next . . . please!!!
just got my phone call from sears @6:04pm est. I should be good to go now.
still waiting on my call . . . are we there yet?!?! LOL
I was sweating getting the phone call. They have my cell# but i get horrible signal (if any) while at work. and that is where i am right now.
I’m still waiting for my phone call too. Florida is always last when it comes to Cars stuff.
i’m in florida
Do you usually find the new Cars items when they first come out? I usually don’t find the new stuff for at least a month or more after it gets posted on Take5 that people are starting to find them.
depends sometimes i find stuff quick sometimes it shows up real late. like impound snot rod, saw the remains of a c case in december. bought imp snot rod off of fleabay in april, then found multiple case c’s with imp snot rod in may after case h was out and on shelves.
Sounds like we need to make a FLORIDA connection!!
I used to buy a lot more on ebay than I do now. I try to wait until I find it at retail. I’ve finally learned that almost everything is gonna get here eventually.
I use ebay as a prediction of when it might hit here. I know if it gets up to 50-75 listings for something, I should be seeing it soon! More often than not, it is pretty good!
Mine shipped out today too! I too ordered on the first day of availability, and before 08:30am Eastern. Not sure if that means anything, though. Just thought I’d share the news.
Did you get regular or express shipping? My order was placed on the first day (for only one case), sometime between 8-8:30 am eastern with regular delivery. No shipped notice here.
I chose regular shipping. Also, I paid by credit card, not with PayPal
This morning it was cancelled, now it’s not…jeez…
I can’t take it anymore! ordering caused me enuf anxiety..now this!
I agree. This is a lot to go through to get some CARS.
Mine shipped out today…
Ordered 1st day of availability.
Used the fatwallet.com link, so there were no issues with that affecting the order.
Yeah!
AWESOME! I hope I hear good news like that soon!
I also did NOT pay for expedited shipping if anyone needs to know that too…
Do they know when there going to release the orders that have been on hold?
They are starting to ship again. I just got my last two shipment tracking numbers a couple of minutes ago.
Thanks Albert this damn suspense is killing me. Is there a Cars Annonymous somewhere? I need intervention lol
Dev,
Appreciate your effort. Hope this gets cleared up before Saturday. I am anxiously awaiting a call from your team!
Just got this email from KMart:
“Dear Valued Customer,
You have recently received an email cancellation notice for the Kmart
Disney Cars 18 pack. The email states that the item(s) were cancelled
due to an out-of-stock condition. The cancellation email was sent out
in error. We do apologize for the confusion and any inconvenience. We
will be fulfilling your order shortly.
We hope that you will enjoy your Disney Cars 18 Pack Special Case upon
its expected arrival.
Most respectfully yours,
Kmart Customer Care”
as did I . . . one step closer!!
got the same e-mail. Hoping i get some kind of sign that it has shipped before Saturday.
I am with you on that one. I am waiting for the phone to ring.
“… for the next event…”
That says a lot right there!
🙂
Hey jestrjef,
Have you gotten a call or email from KMart yet reinstating your order? Just got my email.
i look forward to the posting tomorrow of the $5 coupon….also, if anybody does not claim a case between now and friday, would it possible to get one case for me? i would dearly love to save the 122 mile-trip-worth-of-gas that it will cost me to drive to my nearest kmart….but it’s better than buying from a secondary source and having to pay the extra shipping charge involved not to mention my having to pay extra costs associated with that person handling the item based on their small monetary exposure….
oh well, so much for driving to my nearest kmart – i just called the store in lufkin, texas and the manager said he has only received 2 cases for the event….
they are probably 2 master cases though
each master case has 4 or 6 inside, right??
6, yes.
tthat is 12 cases brother . . . .GOOD ODDS! the one I went to last year only had1 master carton with 6 cases inside!! SCORE SCORE SCORE
Lawrence where are you in Texas? I was thinking about going to Lufkin, but decided not too. My cases will be here Friday.
50clockshadow did you recieve my email?
negative, mr. Gary.
overnight77@yahoo.com
I am still in limbo land right now though. Nothing has been confirmed shipped.
update: received the call a few minutes ago. All my cases are shipping now.
Ok i will try again,
Email sent
Maybe international shipping next time ?!
Unbelievable :-)))
I have to get a drink to calm down.
Dev needs to form a consortium with Wal-Mart & Target to be this good with customers!
Why do you want to pull Kmart down into the muck with WM & Target? They’d skip they classes anyway.
Thanks Dev for listening to the “consumer”! This is a such a nice change from impersonal customer service by touchtone phone!
My orders have shipped and the tracking says they will arrive Monday the 22nd. Not bad at all. Sorry to anyone who is struggling with getting theirs.
Thanks again to all the folks who made this possible for us.
That was really kind, offering to have your cases re-routed to my address! My address is………….
How do you know your orders have shipped? Mine still says that it’s in processing and no shipping info until after 6/20.
You will know they shipped becuase they will say completed and have a tracking number. processing means they are still on hold.
Funny story…I ordered 5 cases for me and one of my UK trading partners. The first 3 orders I placed rather quickly with in the first 5 minutes, I would guess. Then my son dragged me away from the computer clean a number 2 out of his potty. When I came back about 10 minutes later I ordered the last two. Those first 3 pre-poo cases shipped the last 2 are on hold, still processing. Drat!!!! Talk about adding insult to injury. Okay maybe not that funny, but it is to me
OVER-SHARE!!!
I call foul!
Sustained…..
I just got my shipment email on my last two cases. They are shipping again!
That STINKS…(pun intended)
Yay a dad that does potty duty! You rock!
Ha ha, that’s why I had to order my cases online. Taking the 4yo and 3month old to Kmart solo would bound to mean ending up in the restroom when the raffle starts.
raffle, ticket drawing, whatever they want to call it
Ditto…six and three…6 yr old…fine..he gets it…but the 3 yr old…no way!
Oh man! I wonder why mine are still in processing. I ordered one of them with fast shipping and did the other one regular. I would really like to know if I need to go to KMart day or not.
The Goonies is in the top 20 movies of all time. I have seen it maybe 100 times.
Agreed…Wierd Science and breakfast Club are up there for me too! Lost Boys, roamncing the stone back to the future, etc. Thos e are the movies that make you stop flipping channels and you end up blowing an entire afternoon watching something you know word for word!
Love those movies. I want them all on DVD, but I am waiting for blu ray on everything. It’s stupid I know, but I am hoping the blu ray version will make it look like Principal “Dick” Vernon’s freaky huge hands are coming out of the screen at me, you know…when he’s doing the “I got my eyes on you” gesture to Judd Nelson. Did anyone else notice how huge his hands were? Alright…I’ll stop now.
2 months Bender, your ass is mine.
Don’t mess the bull young man, you’ll get the horns
WHOOP WHOOP!!
Dev, you an excellent example of Customer Service… THANK YOU!!!!
How you doin’ 2nd??
I second that! It’s nice when a corporation listens to it’s customers!
YIPPIE! i am watching my phone right now, panting . . . . . SQUIRREL . . . oh, sorry . . . 🙂